Orchestrate and oversee software deployments of Spare’s products across enterprise customers
Be a part of a quickly growing business, working with our most important customers
Have the opportunity to build and scale an extremely talented, highly functional team

If you have been looking for a company where customers come first, then you've found the right place! As the leader of our Launch team, you’ll have the opportunity to directly impact the lives of thousands of people across North America.

Our Spare HQ is in Vancouver, BC, but this position is open to remote work options across Canada. If you like coming into an office, you can work from our HQ as desired, and we also provide a co-working stipend for those who wish to work in an office outside Vancouver.

Department: Customer Success
Employment Type: Full Time
Location: Remote (Canada)
Workplace type: Fully remote
Compensation: $118,878 - $155,761 / year
Reporting To: Quinn Kliman

About the role ✨

In this role you will…

Project Ownership: Conceptualize, and oversee complex customer onboarding and software implementation projects, ensuring that the projects your team are managing are set up for ongoing success, and that our customers are happy with our products and services post-implementation
Team Leadership: Drive team performance by effectively managing, scaling, and optimizing team processes. Responsibilities include process improvement, delegating tasks to leverage team strengths, and providing coaching and performance management.
Strategic Stakeholder Engagement and Pre-Sales Support: Collaborate heavily with our Sales team, assisting them throughout the sales process, providing important details, required for RFP responses, supporting sales presentations, manage pre-contract implementation commitments and ensure a seamless handoff to assigned Launch Managers for project execution
Timely Deployments: Ensure our customer launches are completed on time, while also being flexible to pivot as required by changing circumstances.
Client Engagement: Develop and maintain robust relationships with enterprise-level clients, ensuring client needs are prioritized and met, thereby fostering long-term success.
Monitor and Report on Team KPIs: Monitor key performance indicators (KPIs) such as time to deployment, revenue recognition, net revenue retention, and customer retention, ensuring the team achieves targeted goals.

About You ✨

You have…

At least 5 years of experience managing enterprise-level, software implementations and/or teams.
Demonstrated ability to meet tight deadlines and adapt to changing circumstances.
Exceptional communication, conflict resolution, and stakeholder management skills.
Strong planning and organizational abilities, along with keen business acumen.
Demonstrated creative problem-solving and decision-making skills
Highly skilled in building relationships and managing challenging stakeholders.
Customer-focused with a track record of prioritizing client success.
The desire to work in a fast-paced, high growth startup environment

It will be considered a plus (or nice to have) if you have…

Experience working in a large consultancy environment
Project management certifications (e.g., PMP)
Experience working with government customers
Proficiency in analyzing and interpreting data
Knowledge of or a passion for public transit

About Spare

Spare's mission is empowering everyone to unlock the potential of mobility.

Spare is the future of shared transportation. We’re revolutionizing how the busy mom from Dallas, the retired teacher from Oslo or the aspiring entrepreneur from Tokyo experiences transportation, by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.

From the daily commute to non-emergency hospital visits, last-minute lunches, and leisurely trips to the museum, our technology makes people’s lives easier and transit more equitable both for those with specialized mobility needs and those without.

With Spare’s Platform, which includes a feature-rich admin web-panel, as well as rider and driver apps, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so that the entire transportation ecosystem works better together.

At Spare, nothing is impossible. We think safe, affordable, scalable and eventually autonomous transportation is the right way forward. Join us for the ride!

Guiding Principles

At Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare.

🗝️ Take Ownership
⛰️ Growth Mindset
🚨 Execute with Urgency
🚌 Drive Results
💩 No Assholes
🤩 Customer-Obsession

Benefits

Purposeful work: Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2023 Global Impact Report!
Market-competitive pay: We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance.
Stock options: Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!
Flexible work: Work remotely from anywhere in Canada, in your own time zone.
In-office collaboration: If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station. If you're located elsewhere, you'll have access to CA$200/month to spend on a coworking membership to work together with team members in your city.
Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.
Team offsites & socials: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a CA$50 monthly budget to socialize with other Spartians in your city - go out for a meal or hit up a karaoke spot!
Health insurance: We offer a fully-paid health insurance package for you and your dependents that includes prescription drug, paramedical, mental health, dental, life insurance, travel insurance, and Employee Assistance Program.
Lifestyle Spending Account: We offer CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare/pet care.
Paid time off: Along with your three weeks of annual vacation, we offer unlimited sick days and have company-wide shut-down days to help you rest and recharge.
Parental leave top-up: Top up of up to 80% for 15 weeks to help you adjust to the new addition to your family!

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