Work In Tech

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

We are seeking a top-notch Corporate Billing Specialist to join our Revenue Accounting and Operations Team. The primary responsibility will be overseeing the billings and collection efforts for Corporate Sales, Partnerships and Leasing agreements.

The Opportunity:

• Responsible for leading the daily operations of billing and collections for corporate sales that includes: group sales, corporate housing, customer deposits, revenue share agreement, landlord agreements, etc. to ensure proper billing and collection efforts

• Communicate with sales and operations regarding billing discrepancies, collection concerns and questions

• Assist with resolution of complex billing issues and act as a point of contact

• Work with Senior Revenue Accountant to review revenue and analyze AR aging to determine bad debt reserve as it pertains to corporate sales AR.

• Partner with sales ops, legal, field operations, accounting and all other applicable teams to develop and improve processes for invoicing and to anticipate changing business requirements.

• Partner with account managers to solve user inquiries related to implementation, billing, and collections

• Coordinating and participating with the billing and collections policy development, process improvements, and system enhancements as necessary

• Develop and maintain desktop procedures

• Perform month-end close process and reconciliations

• Team member on billing and collection system implementation projects

• Assist with internal and external audit support

• Work with cross-functional teams on projects related to order-to-cash and revenue operations

• Responsible for onboarding and training new team members

• Ad hoc requests as needed

Who we look for:

• 3+ years of relevant accounting or operations (Accounts receivable, billings, credit, and collections) experience, with a degree in Accounting, Business Administration, or Finance preferred

• Experience with customer service and client communication

• Netsuite or large ERP knowledge is highly preferred

• Must be detail oriented - attention to detail is critical

• Strong analytical skills

• Excellent written and verbal communication skills

• Google workspace experience (Google Sheets, Google Docs)

• Team player with positive and agile attitude required

• Must be able to work independently and organize work efficiently

• General knowledge of US GAAP and revenue recognition guidance preferred

• Hospitality industry experience a plus

*Please note as this role is classified and staffed as an Employee of Record via Deel. Benefits eligibility is dependent on location and job classification. You may not be eligible to participate in all of Sonder’s general perks and benefits programs.

#LI-Remote

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Generous stock plan

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.