Work In Tech

Harnessing the Power of Data, Together.

The world’s leading enterprises use Solace’s event streaming and management platform to transform their organizations by harnessing the power of events.

The more quickly an enterprise can get information about events to where it needs to be, the more effectively a business can react to opportunities and improve the customer experience. Solace provides the event broker technology that makes that possible.

Help Us, Help Them, Help You.
Join our world-class team and support industry-leading brands, helping them unlock the potential of real-time event-driven architecture.

Whether it's driving a luxury car, making an online transaction, booking a flight, or furnishing a home, your expertise will play a key role in enabling seamless experiences powered by Solace technology.

Overview

We’re looking for a motivated and technology-driven Technical Support Engineer - Entry Level to join our team in Ottawa. At Solace, we pride ourselves on delivering unparalleled technical support by solving a broad range of technical problems for a global customer base.

As part of the Solace Support team, you will tackle technical challenges, build a deep understanding of Solace products, and enhance your skills across a range of technologies. You will use your growing expertise to help customers isolate faults and identify root causes. This role is perfect for someone who is eager to learn, loves technology, and wants to make a real impact early in their career.

What You’ll Do

• Work with experienced team members to troubleshoot and resolve technical challenges for customers.
• Develop expertise in Solace’s event broker technology, messaging protocols, and modern cloud platforms.
• Provide high-quality support to ensure customer satisfaction and success.
• Contribute to the knowledge base by documenting solutions and sharing insights with the team.
• Collaborate with cross-functional teams—such as development, production engineering, and product management—to resolve issues and improve the product.
• Join a 12x7 on-call rotation after completing training(typically one week every six weeks).

Required Skills:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Basic knowledge of programming concepts and experience with at least one programming language (e.g., Java, C, Python, or .NET).
• Familiarity with networking concepts and protocols (e.g., TCP/IP).
• Strong verbal and written communication skills in English.
• A customer-focused mindset with a passion for solving problems.
• Legally authorized to work in Canada.

Desired Skills:

• Experience with messaging protocols or platforms (e.g., Solace PubSub+, JMS, MQTT) is a plus.
• Basic knowledge of Unix/Linux systems is an asset.
• Familiarity with cloud platforms (AWS, Azure, GCP) and container technologies (e.g., Docker, Kubernetes).

Why Join Us?

• Work with an Awesome Team: Join a team of brilliant problem-solvers who thrive on tackling the toughest challenges—and have fun doing it.
• Make an Impact: Your expertise will power the technology behind some of the world’s most iconic brands.
• Find Balance: We get that work is just one part of life. With a hybrid model and flexible culture, we’ll help you make it all fit.
• Level Up: Sharpen your skills with hands-on learning, mentorship opportunities, and training resources like Solace Academy.
• Be You: We believe that diversity in all its forms drives innovation and growth, both in business and in life. This is why we strive to create an enriching and safe workplace where you can be who you are. It is only because of you that we can be us.

Ready to Make an Impact?

If you’re excited about tackling complex technical challenges, helping customers succeed, and doing the best work of your career while feeling supported every step of the way, we’d love to hear from you.

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted. Solace welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.