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Senior Cloud SRE/Security Engineer



Ottawa, ON, Canada
Posted on Tuesday, June 11, 2024

Harnessing the Power of Data, Together.

Solace stands at the forefront of technology and innovation, empowering the world's largest enterprises in their journey towards becoming real-time, data-driven organizations. Our cutting-edge technology intelligently, securely and reliably helps our customers by solving use cases like hybrid cloud integration, IoT connectivity, microservices, and big data distribution.

The next time you drive a luxury vehicle, order new furniture online, fly in a plane, or do some online banking, your positive experience could be a direct result of our technology, and your hard work!


This position is for a Senior Cloud SRE/Security Engineer. You will be responsible for the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc.

Your Day to Day:

  • Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
  • Improving our infrastructure tooling, observability, and automation
  • Contribute to making the production environment more efficient, less error-prone, etc.
  • Expert knowledge of handling security alerts and Incidents in production-grade multi-cloud environments according to industry standard Incident management
  • Process Handling service requests and provisioning by the customers.
  • Actively involved in development for scalable deployment (automation, tooling, etc.)
  • Expert debugging knowledge in Linux and Kubernetes to detect malicious activity.
  • Be on-call rotation and provide 24x7 off-hours support
  • Help implement a shift left security mindset and practice in the organization and educate the software engineering teams on the security best practices
  • Conduct regular security assessments and audits of cloud infrastructure to identify vulnerabilities and ensure compliance with security standards and regulations.

Ideally, You Will Be:

  • Highly technical, excited by technology and eager to stay up to date in a rapidly evolving environment.
  • An Expert in Cloud and Cloud Security Solutions
  • Knowledgeable to demonstrate the ability to debug at a system level and resolve incidents in complex cloud-based environments
  • Experienced in Site reliability engineering and Incident response
  • A strong communicator who can articulate complex technical issues clearly and concisely & get on the phone with customers.
  • Experienced in SaaS operations, and customer-facing technical support
  • Aware of the latest OWASP Security vulnerabilities and best practices for remediations
  • Aware of current Cyber Security Incidents to influence a secure production environment and security operations

Required Skills:

  • Hands-on experience with public cloud providers (AWS, Azure, GCP), security services & features
  • Hands-on experience with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service
  • Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus, etc.
  • Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation
  • Hands-on expertise in debugging production and security alerts
  • Expert-level understanding of Linux Operating Systems
  • Programmer in languages such as Groovy, Python, go
  • Certified Kubernetes Administrator
  • Certified Cloud Administrator (AWS, Azure, or GCP)

Desired skills

  • Strong understanding of security principles, protocols, and standards (e.g. NIST Cybersecurity Framework, CIS Benchmarks, etc.).
  • Experience with operating and administering Messaging Software
  • Experience with compliance standards such as SoC II, ISO 27001, GDPR
  • Experience with Customer Success/Onboarding

Why You’ll Want to Join Us at Solace

  • We have an awesome team! You’ll get to work with some of the smartest individuals in the business
  • We believe in work-life balance and believe it’s important to love what you do
  • We have adopted a hybrid work model to create an inclusive working environment for everyone
  • We live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day.
  • Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
  • We like to brag about our stellar customer lineup!
  • We are social – we like to keep things simple and fun!
  • We are one of the top-ranked employers on Glassdoor
  • We have a sense of humour and make cool videos on cool topics like MITT and this!

We understand that experience takes on various shapes and sizes. Not sure you meet all the requirements? We still want to hear from you! Your unique experience could be exactly what we are looking for.

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!

Accommodations are available upon request for anyone taking part in the hiring process. Let us know how we can help! We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.