Technical Program Manager



IT, Operations
Ottawa, ON, Canada
Posted on Tuesday, August 15, 2023

Harnessing the Power of Data, Together.

The world’s leading enterprises are using Solace’s event streaming and management platform to transform their organizations by harnessing the power of events.

The more quickly an enterprise can get information about events to where it needs to be, the more effectively a business can react to opportunities and improve the customer experience. That’s where an event broker (modern messaging-oriented-middleware) comes in.

Help Us, Help Them, Help You.
By joining our first-class team, you will be helping leading enterprises, including common household brands we all know and love, reach their full potential in this real-time, digital world.

The next time you drive a luxury vehicle, do some online banking, fly in a plane, or order some furniture online, you could be getting a better experience as a direct result of our technology, and your hard work. Wouldn’t that be great!?

We are seeking an exceptional Program Manager with a technical background in software development and cloud services who can lead our projects in order to deliver on time. The Technical Program Manager will be acting as a liaison between various teams to coordinate project work, and ensure scope is well defined and resources available to initiate a new project and help bring new product to market.

The ideal candidate must have recent software development experience or managing software development projects, with exceptional project management and interpersonal skills that can help bring people together and drive projects to successful delivery.

In This Role, You Will

  • Manage full lifecycle of cross-functional programs with considerable impact on the product & the company
  • Implement project management tools, methods, and best practices to plan and manage projects in a way that aligns with the expectations of stakeholders and meets business needs.
  • Work with cross-functional teams in a fast-paced and dynamic environment.
  • Interfaces cross-functionally within engineering with software developers, testers, documentation experts, product management, product marketing and others to drive the project.
  • Interfaces with cross-department stakeholders including Marketing, Customer Success, Enablement, and Sales Operations as well as external partners
  • Plan, organize and lead our PubSub+ Cloud services operations and delivery between customers, Production Engineering, and Development Teams
  • Work with Product Managers, Marketing Managers and Enablement teams to coordinate GTM/NPI activities
  • Measure, monitor and update stakeholders on the progress of projects and features to ensure on time delivery
  • Proactively identify and mitigate risks that affect project scope, schedule and quality
  • Develop project plans and work with various managers and team leads to plan and secure resources
  • Lead and participate in process improvement initiatives
  • Provide program progress reporting on a regular basis
  • Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.

What You’ll Bring to the Role

  • Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
  • Sufficient level of technical background to provide highly credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues
  • Experience with SCRUM/Agile methodologies with enterprise-level application development projects.
  • Solid skills at managing project scope creep and change management
  • Comfortable in leading and facilitating large meetings
  • Strong analytical abilities in order to analyze the effectiveness of software releases process and make or suggest improvements
  • Ability to prioritize tasks and manage interruptions
  • Excellent verbal and written communication skills

How to Stand Out:

  • PMP / Scrum Master certifications
  • Experience with tools such as Jira, Confluence, Asana and Calendly
  • Experience with Linux environments and scripting languages (Perl, Python, Bash)
  • Familiar with AWS, Azure, and GCP marketplace management and listing new products

Why You’ll Want to Join Us at Solace

  • We have an awesome team! You’ll get to work with some of the smartest individuals in the business
  • We believe in work-life balance and believe it’s important to love what you do
  • We have adopted a hybrid work model to create an inclusive working environment for everyone
  • Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
  • We like to brag about our stellar customer lineup!
  • We are social – we like to keep things simple and fun!
  • We are one of the top-ranked employers on Glassdoor
  • We have a sense of humour and make cool videos on cool topics like MITT and this!

Not sure you meet all the requirements? We still want to hear from you — we know experience comes in all forms, so don't let that hold you back from applying!

We believe that diversity in all of its forms drives innovation and growth, both in business and in life. This is why we strive to create an enriching and safe workplace where you can be who you are. It is only because of you that we can be us.

If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us.

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted. Solace welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Learn more about us & how we are supporting employees, customers & partners during Covid-19 @ Solace