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VP of Product

Snapcommerce

Snapcommerce

Product
Los Angeles, CA, USA
Posted on Thursday, July 4, 2024
About Super.com
We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
Responsibilities:
1. Grow and Lead the Product Department
- Lead and mentor the whole product wing at Super.com, covering product management, product design, user research, market research, and creative.
- Uplevel, mentor, and position the product teammates to be an innovative, championship team across the board.
2. Stakeholder Management & Cross Functional Collaboration
- Collaborate and communicate with top level leadership and cross-functional partners across the organization to ensure alignment on product goals and priorities.
3. Strategic Leadership
- Collaborate with the CEO and the GMs to drive top level product vision and strategy that is aligned to Super.com’s goals.
- Own and improve the outcomes for the whole product experience and product team, and identify and execute on 10x impact opportunities.
- Balance the revenue and growth goals of the business with the needs of our customers along with creating high quality, magical experiences.
- Identify potential risks and develop mitigation strategies to ensure successful product delivery and customer satisfaction.
4. Execution, Analysis, & Operations
- Dig deep into the details, collaborate with the team to draw data driven insights, and work with teammates to drive these insights into shipped solutions.
- Balance depth in execution with stepping further back to analyze and understand the holistic performance of the whole product.
- Oversee the entire product lifecycle from concept to launch to maintenance and eventual retirement, and understand the performance of each relevant team at each stage.
- Maintain a balance of shipping at high velocity and high quality, advocating for both speed of learning with customer experience.
5. Market & Research
- Maintain a deep understanding of customer needs and behaviors through direct customer interaction and market research.
- Discover and drive key generative research projects that identify new opportunities for the product and business.
- Stay informed about technological advancements relevant to the product domain and leverage them effectively.

Hard Requirements

  • 12+ years in product management
  • 8+ years in people management, with experience leading teams of 20+
  • 3+ years managing or leading design & research teams
  • Proven track record of high performing teams, product success in the market, and business success
  • Experience leading consumer products from zero to one and growth stage
  • Strong operating range (can be strategic as well as tactical when needed

Nice to Have

  • Experience in travel, fintech, or adtech & earnings
  • Experience leading UXR and research teams directly
  • Mostly B2C experience
  • Membership management experience
  • Mastery of Reforge principles
  • Experience leading remote teams across multiple disciplines
  • Experience collaborating with GMs to create a collective product strategy
  • Led in Series C+ companies
We Believe in Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.