Work In Tech

CloudMD is in search of dedicated bilingual (French & English) medical professionals to join our Healthcare Navigation team as a Nurse Care Coordinator (NCC). Full fluency in French and English (oral and written) are a must.

Who We Are

Are you looking to further develop your career in the Healthcare industry with one of North America’s top innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for!

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including primary care, mental health support, digital healthcare, patient support programs, healthcare navigation, employee assistance programs, disability management, occupational health & safety, and educational resources.

Position Summary

The Nurse Care Coordinator (NCC) serves as a trusted advisor and primary point of contact for intake and triage, playing a vital role in delivering seamless, high-quality care. In this critical frontline position, the NCC ensures effective communication and supports clients by conducting telephonic and digital assessments, navigating them toward the appropriate services. The NCC connects Employee and Family Assistance Program (EFAP), Student Assistance Program (SAP), and Telemedicine clients to the care that best meets their unique needs.

We are seeking Registered Practical Nurses (RPNs) with broad healthcare experience to address a range of concerns including physical health, mental health, stress management, chronic disease, eldercare, and disability-related matters. This role demands exceptional clinical judgment, organization, and empathy to enhance both client care and satisfaction.

The ideal candidate will demonstrate influence, compassion, and a commitment to ensuring every client receives the most effective and appropriate care, contributing to the overall success of the organization.

What you’ll be doing

• Complete clinical intake assessments via telephone, chat, or through digital platforms to capture all relevant information on members' current conditions and health history.
• Assess and refer members to the most appropriate services, programs or clinical counselors based on their presenting concerns
• Work closely with CloudMD’s diverse stakeholder group including both mental and physical health clinicians, therapists, Nurse Practitioners, and other business units
• Provide health coaching and health care navigation to members, while creating care plans and health goals
• Ensure clear and thorough documentation on assessment and case management documentation for each case
• Case and administrative management duties including faxing scripts and requisitions, completing follow-ups, responding to text-based inquiries, and monitoring queues to ensure timely response to all requests
• The working hours for this position are Sunday to Thursday from 12:00PM to 8:00PM

Skills and Experience:

• Registered Practical Nurse or Licensed Practical Nurse in good standing with the applicable provincial college (i.e. the College of Nurses of Ontario)
• 3-5 years of practicing experience
• Possess a combination of experience in mental health and/or case management.
• Excellent written and verbal communication skills in English and French
• Critical thinker with strong organizational skills
• Ability to multitask
• Team player & strong interpersonal skills
• Quality-driven with a focus on exceptional customer service

Compensation

CloudMD is a growing, purpose-driven group that is looking for like-minded individuals to join our multi-disciplinary team and provide the highest quality of healthcare support.

• Annual salary starting at $58,500
• Competitive benefits program
• A generous allocation of paid time off, including vacation, family health/wellbeing days, and diversity days
• Flexibility to work from home, anywhere in Canada
• Cross-functional opportunities for individuals to progress in their careers

We thank everyone who is interested in our role. Only qualified candidates will be directly contacted for this position.

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

CloudMD is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please email recruiting@cloudmd.ca. Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.