Work In Tech

Who We Are

Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for!

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

Who You'll Work With

The Data Analyst will be reporting directly to the Director of Operations.

What You'll Be Doing

• Generate, maintain and deliver detailed customer reports by analyzing and interpreting complex data sets to identify trends, patterns, and actionable insights
• Work with multiple datasets from various sources, combining and restructuring data to create comprehensive datasets that support robust analysis
• Identify opportunities to improve existing reporting processes and systems, implementing best practices in data analysis and visualization
• Maintain thorough documentation of data processes, methodologies, and reporting procedures for reference and compliance purposes
• Track reporting requirements and deadlines
• Ensure completion and accuracy of weekly/monthly/quarterly customer reports
• Develop thorough understanding of customer valued metrics and KPIs
• Work collaboratively with other analytics teams and business subject matter experts to refine personal understanding and ensure consistency in reporting and design
• Understand and communicate standards, SLAs and processes for our metrics and reporting
• Ensure privacy and confidentiality is maintained through all analysis and reporting

What You Need to Be Successful

• Post-secondary degree or diploma, ideally in business and/or data analytics, or related experience
• Minimum 2 years of experience in data analysis, customer reporting, or a similar role
• Advanced Excel skills, including:
  • Pivot tables, VLOOKUPs, and complex formula creation
  • Experience in creating, running, and troubleshooting macros to automate repetitive tasks, streamlining data processing, and enhancing reporting efficiency
  • Experience with Excel’s advanced data manipulation tools, such as Power Query, to efficiently handle large and complex datasets
• Proficiency in SQL for querying and manipulating large datasets
• Experience with Power BI
• Familiarity with data warehousing, ETL processes, and data management best practices

Skills an Ideal Candidate Would Have

• Excellent problem-solving skills with the ability to analyze and interpret complex data sets to derive meaningful insights
• Strong written and verbal communication skills, with the ability to present data-driven insights clearly to non-technical stakeholders
• Meticulous attention to detail, with a strong focus on accuracy and consistency in data analysis
• Ability to work effectively in a collaborative, fast-paced environment

We thank everyone who is interested in our role. We'll reach out to candidates directly if we are interested in moving forward.

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

CloudMD is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please email recruiting@cloudmd.ca.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.