The RoleWe are looking for a Revenue Operations Manager who is equal parts analyst, architect, and operator. This is not a reporting role; it is a revenue infrastructure role. You will own the processes and data that allow our commercial teams to forecast accurately, plan effectively, and execute at scale.You will sit at the intersection of Sales and Finance, supported by the Data Team, translating commercial strategy into operational execution. If you are energised by turning ambiguous problems into clean processes, and by making the numbers tell a story that drives decisions, this role was built for you.What You Will OwnForecasting & Pipeline Integrity Own and continuously improve SMART's revenue forecasting methodology across all segments Identify pipeline health issues – coverage gaps, stage progression anomalies, conversion drop-offs – before they become forecast missesMonitor and action leading indicator frameworks (MQL-to-SAL conversion, pipeline velocity, win rate by segment) that give leadership early warning on revenue trajectory Deliver actionable insights on bookings, renewals, churn, and upsell/cross-sell performance. Revenue Infrastructure & Process Support the end-to-end revenue process design, from lead routing and territory assignment through opportunity management, renewal workflows, and closed-loop reportingEnsure CRM is a trusted system of record driving adoption, data quality standards, and process compliance across the sales organisationBuild and maintain dashboards and reporting frameworks that give Sales and executive leadership real-time visibility into the metrics that matter Go-to-Market Enablement Support quota setting, territory design, and capacity planning for each fiscal year, in partnership with Sales leadership and FinanceBuild and maintain sales compensation plan documentation and assist with commission calculation accuracy in partnership with HR and FinanceDrive Quarterly Business Review cadence and content quality – supporting the operational QBR inputs that make business reviews meaningful rather than performativePartner with Enablement on onboarding and ramp modelling for new North America hires, ensuring productivity timelines are grounded in data What We Are Looking ForExperience 5+ years in Revenue Operations, Sales Operations, or a closely related function – ideally in a B2B Technology manufacturing industry with SaaS environmentDemonstrated ownership of a forecasting process, pipeline management, and executive reporting. You have run the cadence, and and provided the insights leaders rely on to make business decisions.Strong CRM proficiencyExperience working across multiple revenue segments (new logo, renewal/expansion, channel) is strongly preferred Capabilities Exceptional analytical rigour – you are comfortable in Excel or BI tools building models from scratch, and you know the difference between a metric that measures activity and one that predicts outcomesClear, concise communicator – you can translate a complex data story into a crisp executive narrative, and you are equally comfortable presenting to a VP of Sales or a CROProcess-oriented without being bureaucratic – you design systems that people actually use, because you understand that adoption is part of the designCommercially curious – you care about why the revenue is moving, not just that it isComfortable operating with ambiguity and competing priorities in a fast-moving environment Nice to Have Experience with MS Dynamics CRMFamiliarity with channel and partner revenue modelsBackground supporting both hardware and recurring software revenue streamsExperience supporting a global sales organization across multiple time zones Why This Role, Why NowSMART is building the operational infrastructure to support the next phase of its growth, scaling ARR, expanding into new verticals, and professionalizing the revenue engine across North America and International markets. This role will have real influence on how that infrastructure is built. You will not be inheriting a finished system. You will be a key architect of it.You will work closely with senior Sales leadership, Finance, and Operations, with direct visibility into the strategic decisions shaping the business. Location & Ways of WorkingThe preferred location is in Calgary, AB at SMART's global headquarters, but alternative locations will be considered throughout North America.