Intern - India

Global Customer Support – Intern – Escalations Team

This role is part of the Global Customer Support Team, responsible for triaging incoming customer support case escalations from internal stakeholders. The individual will follow the standard operating procedures and playbooks for case escalation triage.

In this role you will...

• Monitor case escalation inbox and provide email acknowledgement responses to internal requestors.
• Review case escalation email requests and ensure the required information is provided. If not, request appropriate details.
• Create a case escalation in Salesforce CRM.
• Ensure proper ownership and action are taken on case escalations.
• Perform basic reporting on the volume and quality of case escalation requests.

You've got what it takes if you have...

• 0-6 months experience into Product support.
• Technical aptitude and willingness to learn.
• High organizational skills and attention to detail.
• Experience with customer service management software (Salesforce a plus).
• Customer Service or Technical Support experience.
• Proficient with Microsoft Office applications
• Strong analytical and problem-solving skills.
• Added Advantage—Familiar with support workflows and processes and experience working with CRM applications like Salesforce in an SLA-driven ecosystem.
• The role requires working in a 24x7 environment (mostly US shifts).
• Location – Pune MH (on-site)

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Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

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