SilkStart is continuing to grow and looking for a Customer Success Specialist to add to the team. About SilkStart: SilkStart is a leading provider of association management software. We offer competitive salaries, full benefits, and opportunities for advancement. We also offer autonomy in a respectful and collaborative environment where you get to make a difference and have some fun. About the Role: Provide a combination of account management, consulting, frontline customer and technical support, and project management. Work directly with clients to provide friendly, accurate, helpful, and timely assistance to ensure they succeed throughout and beyond the setup process. What You'll be Doing: Provide frontline technical support (primarily by email, occasionally by phone); onboard and train new customers (manage multiple concurrent onboardings); liaise between sales and development; lead customer webinars; manage projects across website development, application configuration and data import; investigate, document and diagnose customer issues and escalate as required; provide updates to customers about improvements and best practices; help extend the automated test suite with QA; look for ways to improve onboarding and overall client experience; assist in developing help content (FAQs, tutorials, webinars); advocate for customer needs. Must Haves: Customer-obsessed; strong verbal and written communicator; technical aptitude and problem-solving; great attitude; highly organized and action-oriented; self-directed; hustle; respectful professional; desire to learn and grow. Bonus Skills: Experience with CMS (WordPress, Squarespace, Wix); HTML/CSS/JavaScript; Zendesk, JIRA, Confluence; payment gateways (PayPal, Stripe, Bambora, Authorize.net); general web tech knowledge (HTTP, HTML, AJAX/JSON); Python and/or Bash. Reach Out: Send a resume and cover letter to hr@silkstart.com. Only shortlisted candidates will be contacted.