SilkStart is continuing to grow and looking for a Customer Success Specialist to add to the team. If you want to work in an environment that appreciates your hard work, values your contribution, fosters your career and allows you to grow as an individual then SilkStart is the best workplace for you!About SilkStartSilkStart is a leading provider of association management software. We offer competitive salaries, full benefits, and opportunities for advancement. We also offer autonomy in a respectful and collaborative environment where you get to make a difference and have some fun.About the RoleThe individual will be responsible for providing a combination of account management, consulting, frontline customer and technical support, and project management. You will be working directly with clients to provide friendly, accurate, helpful, and timely assistance to ensure they succeed throughout and beyond the setup process.What We're Looking ForAre you a smart, self-directed, results-oriented individual with a passion for going above and beyond to delight customers on a daily basis?What You'll be Doing- Provide frontline technical support to customers from North America, Europe, Australia and Asia (predominantly through email, occasionally by phone).- Onboard and train new customers and help them become proficient in using our software; manage multiple concurrent onboardings.- Liaise between sales and development to ensure a smooth onboarding process.- Lead customer webinars to demonstrate product features and answer questions.- Manage projects with many moving parts (website development, application configuration, data import, training).- Investigate, document and diagnose customer issues, determine root cause, and escalate as required.- Provide updates to customers about improvements and best practices (newsletter, automated emails, in-app notifications).- Help extend the automated test suite, working with our QA lead.- Look for ways to improve the onboarding and overall client experience.- Assist in developing help content including FAQs, tutorials, and webinars.- Give customers a voice and advocate for their needs internally.Must HavesCustomer Obsessed. Good Communicator. Technical Aptitude. Great Attitude. Gets Things Done. Self-Directed. Hustle. Respectful Professional. Desire to Learn and Grow.Bonus Skills- Experience with CMSs (WordPress, Squarespace, Wix)- HTML, CSS, JavaScript- Tools such as Zendesk, JIRA, Confluence- Payment gateways (PayPal, Stripe, Bambora, Authorize.net)- Web technology (HTTP, HTML, AJAX/JSON)- Python and/or Bash (automation, tests, tools)Reach OutDoes this sound like you? If yes, please send a resume and cover letter to hr@silkstart.com. Only shortlisted candidates will be contacted for an interview. Thanks for your interest in SilkStart!