*This is an opportunity for those located in the Indianapolis area. While the role is primarily remote, there is an expectation to sometimes attend customer and internal meetings in-person.*

Part of the Redbrick portfolio of companies, Delivra is a sophisticated email & SMS marketing automation software. With extensive data-handling capabilities and personalization tools, Delvira helps marketers execute effective multi-channel marketing campaigns. For more than twenty years, Delivra has been known for its industry expertise and unrivaled customer success. Delivra has implemented dynamic marketing solutions for thousands of companies through its full suite of professional services including deliverability consulting, creative support, and data structuring. Delivra is a Certified B Corporation as part of the Redbrick portfolio. Redbrick has been named one of Canada’s Top Small and Medium Employers for six consecutive years and is among 2025’s Top 100 Employers in BC.

One thing that our team members say they value most is our fun and truly “people-first” culture. Ours is a place where you’re given the autonomy to do your best work, from home or in the office, with the tools and support you need to do so. We cheerlead your goals and accomplishments and are invested in your future.

Here are some of the things our team loves most about working at Delivra:

• Highly competitive salary

• Attractive vacation, healthcare & benefits, including generous RRSP matching

• Monthly fitness reimbursements to support a healthy and active lifestyle

• State-of-the-art and centrally located office

• Flexible work hours and options to work remotely

• High-end hardware and equipment — in office and at home

• Autonomy and freedom to do your best work on your own terms

• Opportunities to learn and grow through professional development support, funding, and mentorship

• Internal mobility: opportunities to work with various products and teams across the Redbrick portfolio of companies

“Redbrick is flexible, offers great work/life balance, and cares about growth—both personal and professional.”

–Amee, Creative Director at Redbrick

What it means to be a Professional Services Specialist:

As a Professional Services Specialist, you will be key to our Customer Success team. You will complete various projects to assist new Delivra customers and existing customers in implementing new features. Daily, you will be fulfilling onboarding needs, working to meet project timelines and making customers feel confident in their decision to entrust our team with their marketing automation success.

We get it, you want to know what you’re signing up for before you apply, right? This is what you need to know: as the Professional Services Specialist at Delivra, you will use your technical knowledge and interpersonal skills to ensure each customer is set up for success from day one!

How you will impact the business:

Fulfill implementation needs:

• Play a key role in customer onboarding from contract signature through the completion of feature adoption to ensure customers are set up for success in Delivra’s platform

• This role will be responsible for account setup, user activity monitoring, building automated workflows, data migrations and managing automated onboarding processes for new customers

Fulfill general services needs:

• Manage monthly design and deploy projects for Delivra customers

• Assist with design requests: Use the Delivra product’s Drag & Drop editor to create forms, landing pages and emails for existing customers

Create customer resources:

• Assist in writing and sending emails to Delivra customers using Delivra’s software.

• Assist in creating/maintaining onboarding & training resources such as guides, help articles or videos, as well as participate in live customer webinars

Offboard customers:

• When a customer cancels, follow standardized procedures to deactivate accounts and create a smooth transition for all stakeholders

Customer Success team projects:

• Contribution to quarterly OKR projects and assist in fulfillment of other internal projects, including keeping process documents up-to-date and building automations to optimize internal processes

• Other duties as assigned

Your First 2 Months:

After 2 weeks:

• Learn about Delivra features and functionality to develop an understanding of how our customers use the platform

• Shadow team members as they perform onboarding and professional services tasks to understand general workflows

• Gain basic understanding of the various software tools needed for your position (Slack, Zoho Desk, Totango, etc.)

After 1 month:

• Own monitoring tasks for customers in our digital onboarding program

• Understand current open projects and your role in fulfilling team’s needs

• Be able to demonstrate creating accounts, building email using drag and drop editor, and setting up simple drip campaign in Delivra

After 2 months:

• Own the customer offboarding process

• Fulfill onboarding and professional services tasks assigned by your manager

• Begin to assist in resource creation, such as:

  • email content development for our customer communications

  • documenting/updating onboarding and internal team processes in our Knowledgebase

What we would like to see in you:

Every Redbricker has three things in common: We’re curious, hungry, and good-humored. We try our best to balance hard work with good, old-fashioned fun. As the Professional Services Specialist at Delivra, there are extra specialties we’re on the lookout for:

Technical/Professional Experience and Skills:

• Tech savvy: solid software skills, with an emphasis on SaaS applications

• Track record of prioritizing and managing multiple tasks and projects

• Previous experience supporting internal and external customers

• Consultative approach to meeting customers’ strategic goals

• Ability to dissect and understand customer-communicated needs and guide them toward solutions

• Outstanding communication skills: ability to adapt communication style when speaking with various audiences (IT teams, Graphic Designers, Marketing Directors, etc.)

• Strong teamwork and collaboration skills

• Self-motivated: willing to take initiative to proactively solve problems

• Naturally curious; continuous learner mindset

Requirements:

• Associates degree, or equivalent level of education and/or experience

• Experience in customer facing roles

• Demonstrated technical aptitude

Preferred:

• Bachelor’s degree

• Previous experience working in a SaaS environment especially in either marketing automation solutions or software implementation project management

• Demonstrated success coaching customers using a variety of tools including written resources, video tutorials, and webinars

• Basic HTML understanding and skills

• Experience using Google Workspace, Slack, AI programs (ChatGPT), MS Office, and software/ticketing tools such as Zendesk, Salesforce Help etc.

Redbrick and Delivra are committed to creating a diverse environment where everyone can be their true authentic selves. We value all differences as they are essential for a thriving, happy, and productive workplace. If you’d like to join us and help build a disruptive company where we are all proud to belong, here are the next steps to becoming the next Customer Success Specialist at Delivra:

1. Apply with your cover letter and resume.

2. Take this opportunity to tell us your story and why you’d be a good fit for our team.

If you have any questions regarding the recruitment process or applying to this role, please reach out to careers@rdbrck.com. For any specific accommodations needed during the hiring process, please reach out to us at accommodation.request@rdbrck.com - we’re here to support your success.

Please note: due to the sensitive nature of data that our employees are privy to, our clients require a criminal background check of Delivra employees and potential employees. Only criminal convictions reasonably associated with the position in question will be relevant to the hiring decision.

Redbrick and Delivra are headquartered on the traditional Coast Salish territory, and we respectfully acknowledge the Lekwungen and W̱SÁNEĆ People of this region. With gratitude, we live, work, and care for this beautiful land.