Sera4 protects critical infrastructure in remote places around the globe. We have created a keyless platform for physical access control that is both easy to use and highly secure. We operate globally; our technology is patented, and we are just getting started!

At Sera4, shared results matter. We embrace the challenges in finding practical solutions to tough problems. Our mission is to create the absolute best employee experience, every day! As we continue to scale our team, we are actively looking for the brightest and most passionate professionals to join us on our journey.

Sales Engineer

We are changing the world of access control by providing what others cannot - a better user experience, patented technology to digitize access control and operational data to better capture real-time activity.

Your role at Sera4would be Reporting directly to the VP of Global Sales. The Sera4 Sales Engineer will support Sera4’s commercial team and is the principal pre-sales support resource for the Sera4 sales team, its customers and partners.

Territory: Global

Location: Ontario, Canada (Kitchener/Waterloo area preferred)

What you’ll do:

· Establishing yourself as an expert in the Sera4 solution, you will be responsible for all pre-sales technical support aspects for our business, which will assist the sales team achieve their sales goals and quotas.

· Preparing, developing, and delivering technical presentations to explain our company's products or services to customers and partners.

· Discussing and qualifying equipment needs and solution requirements with customers and collaborating with our internal teams to assemble the best possible solution for the client.

· Collaborating with the sales team and directly with the customer to understand the application requirements and provide technical pre-sales support.

· Researching and developing integrated access control solutions and products to meet customers' technical requirements and application needs.

· Researching and sharing with our company and the customer, industry information on all aspects of the access control and electric locking hardware industry.

· Leading all aspects of customer or partner proof of concepts including the POC plan, installation, and deployment of products, POC reporting and customer/partner follow-up.

· Trialing and/or troubleshooting our solution in the field, at home or in the company lab.

· Developing and leading all pre-sales training for customers.

· Developing and leading all technical training for partners.

· Soliciting and logging client feedback throughout your pre-sale engagements.

· Identifying areas for improvement and communicating these issues as well as possible solutions to engineering teams throughout the organization.

· Responding to the technical aspects of RFPs, RFQs and tenders.

· Training other members of the sales and marketing team on the technical aspects of the company's products and services.

· Installing Sera4 product and accompanying 3rd party locking hardware in the field in support of proof of concepts and for any pre-sales, in field customer demo.

· Attend field marketing events such as tradeshows (booth duty) and seminars (presentations and content delivery) to represent Sera4.

Who you are, your experience, background, and credentials:

· 5-7 years of B2B technical experience required in Canada AND the US in access control and security technology.

· Access control industry background required.

· Electric/electromechanical locking hardware experience required.

· Hands-on installation and troubleshooting experience of access control technologies and electric locking hardware.

· Experience with access control platform integration via API an asset.

· Strong CRM experience required (HubSpot, Salesforce, etc.).

· Proficiency in PowerPoint, Excel, Word is required.

· Valid passport and ability to travel throughout North America, Central & South America and possibly overseas (up to 30%-40% travel).

· CET accreditation an asset.

· University degree an asset.

· Excellent written and verbal communication skills.

· Passion for technology, creative thinker, and problem solver.

· Access control application centric skills.

· Strong communication and organizational skills.

· Adaptable, influential, flexible, and highly ambitious.

· Demonstrate leadership and interpersonal skills, teamwork, ability to work in a collaborative environment and independently - all with a positive attitude.

· Required proficiency in English. Proficiency in Spanish/Portuguese/Arabic/French are all viewed as assets for this role.

At Sera4 we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of gender, national origin, disability, or race. If you require accommodation at any time during the recruitment process, please don’t hesitate to let us know.