Field Application Scientist, Labbit
Remote - California / Full-time

Overview
As a Field Application Scientist for Labbit, a modern, scalable LIMS used by leading innovative laboratories, you will be an integral part of our commercial sales team. Drawing on your experience in life sciences laboratories, you will collaborate closely with prospective customers and our sales team to understand their R&D, manufacturing, or clinical diagnostics objectives. Your role involves assessing how our product aligns with their current and future expectations, standards, and requirements, delivering demos, and guiding product evaluations. Additionally, you will contribute to defining laboratory workflows, integrating internal instrumentation and external software, developing documentation, and refining support processes.

You must demonstrate a deep understanding of both laboratory science and software to excel in this position, effectively conveying Labbit’s capabilities and technical nuances. Your ability to rapidly understand and master our product is essential, as you’ll engage directly with leaders in the biotech and research sectors, as well as top-tier health systems and clinical laboratories. This is a great opportunity for those passionate about advancing clinical genomics, biotech research, and drug development, and who want to continue growing their expertise and impact in the field.

Responsibilities

• Lead new customer demos and product evaluations, including workflow definition, onboarding process and potentially user training
• Manage and resolve customer challenges during customer working sessions
• Where required, escalate technical product issues to the engineering team and work with the engineering team to facilitate resolution
• Build support infrastructure and processes, developing documentation and training materials
• Develop and maintain positive relationships with customers
• Analyze support user trends and report back to the product team to help improve the product
  
  

Must Haves

• Experience in Life Sciences (Molecular Biology, Genetics, Computational Biology) or related fields with an understanding of next-generation sequencing and genetic variant data gained through education, research and/or direct industry experience
• Experience with scripting languages, JSON, and SQL querying, particularly in the context of configuring workflows or working with laboratory data systems
• Excellent communication skills with experience conducting compelling presentations and educating or teaching various audiences, including prospective customers
• Strong organizational and prioritization skills that ensure project quality and timeliness
• Highly motivated, enjoying working both independently and in a dynamic team environment
• Fast learner with a passion for commercializing software products that advance the field of genome interpretation, biotech/research, drug discovery and clinical diagnostics
• Prior experience supporting customers in a highly technical field, demonstrating expert problem-solving and a commitment to customer success

Nice to Haves

• Experience with LIMS integrations
  
  

What to Expect

Within One Month

• You’ll begin ramping up on Labbit, learning with stakeholder teams across sales, customer success and product development to understand our product, our customers and the benefits and services offered
• You’ll partner with our Labbit FAS team for in-depth training on evaluation and demo processes.
• You’ll attend sales and deal review meetings with the sales team
• You’ll have your first one-on-one
• You’ll become familiar with our collaboration tools (Slack, GitHub, Jira, G Suite, and Confluence) and engage with our culture and channels

Within Three Months

• You’ll start to focus your efforts on understanding customer needs and how Labbit can solve their problems
• You’ll attend and participate in customer working sessions and start configuring customer demos with assistance
• You’ll start to be assigned specific tasks for customers
• You’ll begin adding to our pre-configured library
• You’ll lead your first customer call and demo

Within Six Months

• You’ll lead your first working session and configure the customer demo
• You’ll analyze and report on trends and customer insights and circulate feedback to sales and product leadership
  

More about the Opportunity

This role is open to candidates based in the US, preferably in California, working in association with our Victoria, BC office and distributed team across Canada and the US.

At Semaphore, we’re building a purpose-driven team of professionals who are continually growing their expertise and making a real impact in life sciences. Our people are at the heart of our culture and our customers' success, and we’re committed to supporting them with autonomy, flexibility, and genuine care.

Compensation: The expected salary range for this role is $128,500 - $165,200 USD. Actual compensation may vary based on factors including but not limited to experience, domain expertise, and geographic location. This role is also eligible for variable compensation.

To further support our team, we offer the following benefits:

• Competitive vacation
• Health Insurance Benefits
• 401K Matching
• Annual professional development budget