Senior Customer Success Manager (Brazil)
Scoop Robotix
Sales & Business Development, Customer Service
Posted on Apr 28, 2026
Senior Customer Success Manager (Contract)
We are hiring a Senior Customer Success Manager based in Brazil to join our global team as a full-time, long-term contractor. This is not a freelance or part-time role. You will be a core, fully integrated member of the team, working closely with customers and internal teams across North America.
How This Role is Unique
- Direct ownership of a book of business with measurable impact on revenue and customer outcomes
- Work directly with international customers in the new energy and e-mobility infrastructure space
- Be deeply embedded in a fast-growing SaaS company and team
- Gain exposure to Customer Success strategy, operations, and future leadership opportunities as the team expands
- Long-term, stable engagement with high ownership & expanding presence in Brazil
- Direct ownership of a book of business with measurable impact on revenue and customer outcomes
- Work directly with international customers in the new energy and e-mobility infrastructure space
- Be deeply embedded in a fast-growing SaaS company and team
- Gain exposure to Customer Success strategy, operations, and future leadership opportunities as the team expands
- Long-term, stable engagement with high ownership & expanding presence in Brazil
What You’ll Do
- Manage a defined book of business of mid-market customers, owning retention, growth, and adoption, with accountability toward expanding customer value over time
- Lead onboarding and implementation of operational workflows using Scoop’s technology platform
- Run regular customer check-ins and performance reviews
- Identify and help advance expansion opportunities in collaboration with account management and sales, demonstrating strong commercial judgment and ownership of growth outcomes
- Analyze usage data to identify risks and growth opportunities
- Support the development of customer success processes and best practices
- Contribute to internal knowledge sharing and team improvement
- Maintain a high customer interaction cadence (typically 4–5 customer meetings per day) while driving outcomes between meetings
Who We’re Looking For
- 6–10+ years in Customer Success, Account Management, or similar roles in SaaS
- At least 3–5 years of experience working with a B2B SaaS company based in Canada, the United States, or another English-speaking market
- Strong experience working with international or North American customers
- High level of organization, responsiveness, and accountability
- Ability to work in a fast-paced environment with quick turnaround expectations and real-time collaboration
- Ability to manage multiple customers and priorities with strong follow-through, data & process hygiene
- Strong communication skills in English (written and spoken)
- Comfort working with structured processes, tools, and remote collaboration environments
- Demonstrated ability to identify and progress revenue opportunities within a customer base (upsell / expansion mindset)
Who We’re Looking For
- Full-time engagement (40 hours/week)
- Availability during core overlapping hours with North America
- This role requires 100% professional focus and commitment to Scoop during working hours
- Not suitable for individuals seeking to balance multiple freelance or contract engagements
- We are looking for team members who thrive in a fully dedicated, high-performance environment and want to grow long-term with the company
Join us in shaping the future of renewable energy technology.
We are only accepting and reviewing applications in English.
Frequently Asked Questions About Scoop
Who is Scoop and what's our mission?
Scoop is on a mission to empower the renewable energy & electrification revolution by helping solar and renewable energy companies scale efficiently. Our no-code Central Operations Hub streamlines operations automates workflows, and integrates seamlessly with existing tools. Purpose-built for field operations teams, Scoop enables businesses to accelerate growth while maintaining operational efficiency & profitability.
What compensation and benefits are offered for this role?
- Competitive monthly contract compensation (USD or local equivalent)
- Fully remote work from a fixed home office.
- Long-term engagement with growth opportunities
- Exposure to increased ownership and potential leadership opportunities as the team expands globally
Can you tell me about the company culture and work environment?
- Passionate entrepreneurial driven team with a clear mission.
- A work environment that values you individually and your contribution as a team member.
- The opportunity to be a part of a growing world-class team pushing the limits of technology, renewables and business strategy.
- A culture and management style rooted in transparency, empathy, personal responsibility and team accountability.
- Space to be creative, experiment and innovate.
- Massive career growth and advancement opportunity as the team grows rapidly.
