Senior Customer Success Manager (Canada)
Scoop Robotix
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Senior Customer Success Manager – Growth & Leadership Path
We are seeking a strategic, experienced, and proactive Senior Customer Success Manager (CSM) to join our high-growth team. This role is ideal for a mid-late career CSM who has a proven track record in managing dynamic customer relationships and is ready to join and help scale a world-class Customer Success program.
About the Opportunity
Make a meaningful impact while stepping into strategic ownership and future leadership opportunities as we expand into new markets and geographies.
Scoop Robotix is looking for a Senior Customer Success Manager ready to take the next step into strategic ownership and leadership within a fast-scaling SaaS company powering the new energy and e-mobility infrastructure transition.
This role is ideal for a seasoned CSM who thrives on:
- Operating in a fast-paced, high-velocity environment with rapid decision-making and execution
- Owning and growing a book of business with clear accountability for outcomes
- Contributing to scalable CX programs & influencing cross-functional strategy
- Mentoring others and shaping the future of Customer Success
Make a meaningful impact while stepping into strategic ownership and future leadership opportunities as we expand into new markets and geographies.
Scoop Robotix is looking for a Senior Customer Success Manager ready to take the next step into strategic ownership and leadership within a fast-scaling SaaS company powering the new energy and e-mobility infrastructure transition.
This role is ideal for a seasoned CSM who thrives on:
- Operating in a fast-paced, high-velocity environment with rapid decision-making and execution
- Owning and growing a book of business with clear accountability for outcomes
- Contributing to scalable CX programs & influencing cross-functional strategy
- Mentoring others and shaping the future of Customer Success
What You’ll Do
- Own a defined book of business of mid-market and enterprise customers with full accountability for retention, expansion, and customer health, with a strong focus on revenue growth within accounts
- Lead onboarding, implementation, and workflow design across customers’ operational environments
- Run regular Executive Business Reviews (EBRs) and act as a strategic advisor to senior stakeholders
- Partner with sales and account management on expansion strategy and deal execution, with a strong commercial mindset toward identifying and advancing growth opportunities
- Leverage product usage and operational data to proactively manage risk and growth
- Contribute to and help scale:
- Customer success playbooks
- Health scoring frameworks
- Lifecycle programs
- Act as a senior escalation point for complex customer challenges
- Mentor and support other CSMs as the team grows
- Maintain a high customer interaction cadence (typically 4–5 customer meetings per day) while driving outcomes between meetings
Who We’re Looking For
- You thrive in a fast-paced, dynamic environment with rapid communication and execution expectations
- 10+ years in Customer Success, Account Management, or hybrid roles in B2B SaaS
- Proven success managing mid-market / enterprise portfolios with strong GRR & NRR performance
- Strong ability to structure complex problems and translate them into scalable workflows
- Experience working with CRM-like or operational platforms (no-code / configurable systems)
- Highly organized with strong follow-through, urgency in execution, data & process hygiene
- Excellent communicator across technical and executive audiences
- Experience contributing to program design and team development
- Strong commercial acumen with a track record of driving upsell/expansion within existing accounts
Nice to Have
- Experience in solar, new energy and e-mobility infrastructure, EV, or field service industries
- Familiarity with iPaaS or BI tools (Zapier, Make, PowerBI, Tableau)
- Experience delivering customer training or enablement content
Join us in shaping the future of renewable energy technology.
Frequently Asked Questions About Scoop
Scoop is on a mission to empower the renewable energy & electrification revolution by helping solar and renewable energy companies scale efficiently. Our no-code Central Operations Hub streamlines operations automates workflows, and integrates seamlessly with existing tools. Purpose-built for field operations teams, Scoop enables businesses to accelerate growth while maintaining operational efficiency & profitability.
- Competitive salary & on-target earnings (OTE).
- Fully remote work from a fixed home office.
- Health, dental, and vision insurance (Canada only)
- Health and wellness spending account.
- Professional development opportunities.
- Collaborative and innovative work environment.
- Passionate entrepreneurial driven team with a clear mission.
- A work environment that values you individually and your contribution as a team member.
- The opportunity to be a part of a growing world-class team pushing the limits of technology, renewables and business strategy.
- A culture and management style rooted in transparency, empathy, personal responsibility and team accountability.
- Space to be creative, experiment and innovate.
- Massive career growth and advancement opportunity as the team grows rapidly.
This job is no longer accepting applications
See open jobs at Scoop Robotix.See open jobs similar to "Senior Customer Success Manager (Canada)" Work In Tech.
