Senior Customer Success Manager (Canada)
Scoop Robotix
Sales & Business Development, Customer Service
Senior Customer Success Manager – Growth & Leadership Path
We are seeking a strategic, experienced, and proactive Senior Customer Success Manager (CSM) to join our high-growth team. This role is ideal for a mid-late career CSM who has a proven track record in managing dynamic customer relationships and is ready to join and help scale a world-class Customer Success program.
About the Opportunity
Make a meaningful impact while stepping into strategic ownership and future leadership opportunities as we expand into new markets and geographies.
Scoop Robotix is looking for a Senior Customer Success Manager ready to take the next step into strategic ownership and leadership within a fast-scaling SaaS company powering the new energy and e-mobility infrastructure transition.
This role is ideal for a seasoned CSM who thrives on:
- Operating in a fast-paced, high-velocity environment with rapid decision-making and execution
- Owning and growing a book of business with clear accountability for outcomes
- Contributing to scalable CX programs & influencing cross-functional strategy
- Mentoring others and shaping the future of Customer Success
Make a meaningful impact while stepping into strategic ownership and future leadership opportunities as we expand into new markets and geographies.
Scoop Robotix is looking for a Senior Customer Success Manager ready to take the next step into strategic ownership and leadership within a fast-scaling SaaS company powering the new energy and e-mobility infrastructure transition.
This role is ideal for a seasoned CSM who thrives on:
- Operating in a fast-paced, high-velocity environment with rapid decision-making and execution
- Owning and growing a book of business with clear accountability for outcomes
- Contributing to scalable CX programs & influencing cross-functional strategy
- Mentoring others and shaping the future of Customer Success
What You’ll Do
- Own a defined book of business of mid-market and enterprise customers with full accountability for retention, expansion, and customer health, with a strong focus on revenue growth within accounts
- Lead onboarding, implementation, and workflow design across customers’ operational environments
- Run regular Executive Business Reviews (EBRs) and act as a strategic advisor to senior stakeholders
- Partner with sales and account management on expansion strategy and deal execution, with a strong commercial mindset toward identifying and advancing growth opportunities
- Leverage product usage and operational data to proactively manage risk and growth
- Contribute to and help scale:
- Customer success playbooks
- Health scoring frameworks
- Lifecycle programs
- Act as a senior escalation point for complex customer challenges
- Mentor and support other CSMs as the team grows
- Maintain a high customer interaction cadence (typically 4–5 customer meetings per day) while driving outcomes between meetings
Who We’re Looking For
- You thrive in a fast-paced, dynamic environment with rapid communication and execution expectations
- 10+ years in Customer Success, Account Management, or hybrid roles in B2B SaaS
- Proven success managing mid-market / enterprise portfolios with strong GRR & NRR performance
- Strong ability to structure complex problems and translate them into scalable workflows
- Experience working with CRM-like or operational platforms (no-code / configurable systems)
- Highly organized with strong follow-through, urgency in execution, data & process hygiene
- Excellent communicator across technical and executive audiences
- Experience contributing to program design and team development
- Strong commercial acumen with a track record of driving upsell/expansion within existing accounts
Nice to Have
- Experience in solar, new energy and e-mobility infrastructure, EV, or field service industries
- Familiarity with iPaaS or BI tools (Zapier, Make, PowerBI, Tableau)
- Experience delivering customer training or enablement content
Join us in shaping the future of renewable energy technology.
Frequently Asked Questions About Scoop
Scoop is on a mission to empower the renewable energy & electrification revolution by helping solar and renewable energy companies scale efficiently. Our no-code Central Operations Hub streamlines operations automates workflows, and integrates seamlessly with existing tools. Purpose-built for field operations teams, Scoop enables businesses to accelerate growth while maintaining operational efficiency & profitability.
- Competitive salary & on-target earnings (OTE).
- Fully remote work from a fixed home office.
- Health, dental, and vision insurance (Canada only)
- Health and wellness spending account.
- Professional development opportunities.
- Collaborative and innovative work environment.
- Passionate entrepreneurial driven team with a clear mission.
- A work environment that values you individually and your contribution as a team member.
- The opportunity to be a part of a growing world-class team pushing the limits of technology, renewables and business strategy.
- A culture and management style rooted in transparency, empathy, personal responsibility and team accountability.
- Space to be creative, experiment and innovate.
- Massive career growth and advancement opportunity as the team grows rapidly.
