We are looking for a tech & business savvy, detail-oriented and energetic B2B SaaS Client Accounts Growth Manager (CAGM) to join our team. In this role you will gain detailed knowledge of our Scoop® mobile-work Process Management and Automation platform (mPMA) as well as our associated GLOO and LOOXY technologies. In this role you will be responsible for building strong relationships with Scoop customers, understanding their business objectives and ensuring they are deriving maximum value from Scoop suite of products and services. Working closely with our team of Customer Success Managers (CSMs) you will identify opportunities to provide additional value. You will also be responsible for scheduling regular business reviews with customers and ensuring successful renewals and upgrades. Scoop Robotix is a rapidly expanding organization at the intersection of growing SaaS and renewable industries. As such this position offers multiple avenues towards skills development and leadership opportunities.
You thrive knowing that you can make a difference in our customer’s business and are comfortable facilitating conversations with all employees, from technicians in the field to CEOs in boardrooms. You have an internal drive to understand and empathize with our customer’s challenges and pains and are willing to invest the time with each customer to determine and then demonstrate how Scoop can solve those challenges. You are detail-oriented and are excellent at setting customer expectations accordingly then delivering against them. You are always looking for ways to improve the current processes and believe that each setback or challenge is an opportunity to learn something new and improve the sales process for the betterment of the team and organization. You welcome transparent feedback and dialogue and are able to provide this type of feedback to others with empathy in service of what is best for the business. You thrive in these types of environments where constructive debate, discourse and high challenge are welcomed and encouraged. You get excited by the prospect of not only sharing your ideas and suggestions with the team but taking the proactive steps to put these ideas into practical, measurable tests - where you are able to collect data, evaluate the impact and help leadership justify further investment. You welcome the autonomy to drive ideas, initiatives and ultimately results in your area of focus and the business as a whole - the challenge of this drives you intrinsically. Finally, you are a life-long learner and believe in having open, honest and candid conversations in service of personal and professional growth.
We are a rapidly growing mission-driven technology company operating in the climate tech space. Driven by our dual passions for technology and to combat the pressing challenges of climate change, our innovative products empower solar, wind, EV charging and other sustainability focused businesses worldwide to speed up operations and contribute to achieving climate goals.
Scoop® is a powerful, mobile-first project management and workflow automation platform built specifically for today’s solar, renewable, and sustainable infrastructure firms and their distributed teams. The user-friendly platform allows leaders to use a no-code environment to create their own robust Apps and Templates to execute installation and maintenance of renewable systems efficiently. Along with its companion products - GLOO™, an integration platform connecting over 600+ cloud-based tools, and LOOXY™, a drag-and-drop BI/Analytics platform, the Scoop suite of technologies is designed to eliminate inefficiencies, increase growth readiness, ensure smooth workflow automation and provide actionable business reporting. From residential solar, energy storage, and EV charger installations to large-scale commercial electrification projects, Scoop increases operational efficiency, simplifies reporting, and enables real-time collaboration across office, field, and partner teams.
- 3-5 years’ experience in a SaaS Account Management, Business Development, Sales, Customer Success or Similar Customer Facing role.
- A proven track record with clear examples of success executing B2B SaaS customer account management with a CRM, ERP, PM platform or similar.
- Expertise at facilitating an account management review with multiple stakeholders including technical stakeholders (PMs, Admins, Ops managers) and executive leaders (C-Suite, VP of Ops, Owner/Operator).
- Excellent live presentation skills with an excitement and drive to facilitate multiple customer meetings, demos and negotiations on a daily basis.
- Excellent written communication skills with a clear process for proactively nurturing and adding value to customers through email and sms communication.
- Excellent problem solving, project management, analytical thinking skills.
- Can-do, positive and energetic attitude.
- Bonus: Experience with marketing automation tools to enhance and support the account management program.
- Bonus: Experience recording short demo videos to enhance and support the customer engagement process.
- A Bachelor’s degree or equivalent in business, commerce or engineering is preferred.
- Focused on supporting our growing community of customers after they have completed initial Onboarding and Launch.
- Working with assigned CSMs, regularly analyze customer accounts, identify improvement opportunities and outreach to propose and implement such improvements.
- Handle all outreach and communication related to account renewals, upgrades, downgrades and cancellations.
- Lead and facilitate regular business review meetings with a variety of stakeholders from field technicians and project managers to senior executives and C-suite leaders.
- Passionate entrepreneurial driven team with a clear mission.
- A work environment that values you individually and your contribution as a team member.
- The opportunity to be a part of a growing world-class team pushing the limits of technology, renewables and business strategy.
- A culture and management style rooted in transparency, empathy, personal responsibility and team accountability.
- Space to be creative, experiment and innovate.
- Massive career growth and advancement opportunity as the team grows rapidly.
- Remote, home-office work arrangement.
- Highly collaborative team environment including regular connects via daily standup meetings and daily and weekly functional team meetings.
- Goal setting, planning and tracking via OKR methodology.
- Focus on Customer Success
- Build Deep Scalable Technology & Solutions
- Good Design Matters
- Quality, Quality, Quality
- Don't Settle, Do Better
- Find the Way or Make One
Our mission is to help new energy and green infrastructure companies become as healthy, efficient and profitable as possible. On a personal level we believe this is our best chance to have a meaningful impact on tackling climate change - the most serious challenge of our generation.
- Competitive salary.
- Health, dental, and vision insurance.
- Opportunities for professional development and training.
- Collaborative and innovative work environment..
- Fastest Growing Industries: Scoop Robotix is at the intersection of highly coveted and rapidly growing industries namely intelligent process/workflow automation & renewables / sustainability. Gaining experience in these fields will be hugely valuable in terms of setting the right career trajectory and in relation to the future of the job market.
- Sweetspot of Growth: Scoop is at that very attractive sweetspot whereby it has fully confirmed product-market fit but is at the beginning of the path to significantly grow the team. As such for the next 5-10 team members that will be joining the team and who have a leader mindset, this presents the most fertile ground floor opportunity for growth.
- Global Mission: Scoop mission "powering the renewable energy / sustainable infrastructure workforce" is global and cross-industry. As such there is no limit to the depth and breadth of capabilities that we can build which translates to many interesting, exciting technical and business problems to solve with a variety of cutting edge technologies over time.
- Deep Technology: Our founders proven industrial background is in developing valuable IP in the robotics, automation and intelligent algorithms to solve real world problems. Working at Scoop provides a front-row seat to building cutting edge technical and business solutions and the bragging rights that go with that.
- Significant Career Upside: We believe strongly in early leader employees participating in the long term upside of the business. We provide this opportunity through granting of stock options and other financial performance bonuses.
- Making an Impact: Last but definitely not the least, when you write a line of code or onboard a new customer or create a marketing campaign at Scoop Robotix you know it's not just a job but a mission that is making a positive impact in the world and this is what keeps us all energized and engaged!
