What You'll Do

• Build agentic AI systems that solve real-world connectivity and support problems through planning, tool use, and multi-step reasoning.
• Evaluate LLM usage for safety, correctness, hallucination, contextual relevance, and performance—ensuring the right model is used for the job.
• Design robust prompts and workflows to support voice and text-based interactions across a wide variety of customer environments.
• Guide and mentor other engineers, elevating the team’s ability to build agentic systems through design reviews, pairing, and shared tooling.
• Partner with product and CX teams to deeply understand customer problems and drive intelligent solutions.
• Prototype quickly to learn what works—and scale what does.

What You Bring

• Hands-on experience designing, building and shipping production-grade AI applications that leverage frontier models.
• Familiarity in LLM evaluation techniques: tool correctness, grounding, hallucination detection, prompt tuning, safety, etc.
• Experience working with RAG and retrieval architectures, multi-modal inputs, external tool usage, prompt engineering, and customer-specific customization.
• Understanding of model fine-tuning and trade-offs
• Practical knowledge of AI observability, tracing, model evaluation and selection, and cost-performance tradeoffs.
• Experience working in startup or high-speed product environments, where ownership and iteration are key.
• Proven experience designing and building robust, scalable software systems.
• Experience using AI coding tools (e.g., Cursor, Claude Code etc ) to define AI-first developer workflows that raise the bar for the whole team.
• A natural coach and mentor—someone who makes the team better by sharing insights, patterns, and feedback.
• Natural speech (voice) interaction experience is a strong plus.

Not The Right Fit If...

• You’re focused on building AI models or frameworks from scratch.
• Your background is purely ML ops, backend pipelines, or foundational model training.
• You thrive in large, structured enterprise environments with well defined scopes.

Package Overview

• Benefits through Manulife - Medical, Dental
• Employee Assistance Program
• Equity- Stock Options
• 3 weeks vacation plus an additional 10 days around statutory holidays to make long weekends longer!
• Onsite gym conveniently located downtown Kitchener
• Weekly lunches

165000 - 200000 CAD a year