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Senior Product Manager



Waterloo, ON, Canada
Posted on Thursday, June 13, 2024
RouteThis is a Waterloo-based B2B SaaS whose time has come to level up! We’re on a mission to intelligently automate customer support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized. RouteThis products are changing the world of technical support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry.
As the Senior Product Manager, you will be responsible to drive product related business decisions over the life cycle of the product. This includes total ownership; driving product strategy into the market and being the absolute owner for the health of your products. You will be a liaison between Sales, Marketing, Success, Services for all product related matters. You will partner to evaluate NPI (New Product Introduction) opportunities to expand the product line and user base.
We care deeply about our technology, resolving customer pain points, and getting stuff done fast and are looking for people who share these values and are ready to execute against them every day.

In this role you will:

  • Lead the ongoing evaluation of market conditions, via market research and customer relationship, to evaluate growth opportunities and strategies and identify product improvement and new solutions
  • Lead the discovery process (customer / user interviews, competitive analysis, market gap analysis) to understand the opportunities that exist for expanding RouteThis product suiteIdentify, validate and prioritize product development initiatives, building business cases as appropriate
  • Formulate the product plan and align internal stakeholders to the developed roadmap strategy
  • Work with cross functional teams (UX, Engineering, Marketing, Experience) to build and execute the product development and go to market strategy for key roadmap deliverables
  • Setup and run user groups to identify experience gaps between design and development phases
  • Own product success OKRs / KPIs from ideation through development to launch and beyond
  • User experience / user adoption (e.g. transactional NPS, project-specific)

What you bring to the table:

  • You’re as comfortable and effective replacing Sales in a discovery call as you are sitting with Engineering challenging estimates
  • You’ve owned revenue goals for your product lines and contributed meaningful ACV lifts through new product and feature introduction
  • You’ve owned adoption goals to ensure user uptake and value
  • You understand the details of your product enough that you could configure your products if called upon
  • You sit in on support calls, QBRs to understand the opportunities to improve user flows and value delivery for customers
  • Experience conceiving and delivering multiple, innovative SaaS products from ideation to revenue generation
  • You’ve been responsible for a roadmap or parts of the roadmap for a B2B or B2B2C SaaS product offering
  • Accountable for the end-to-end success of the strategy, delivery and user experience for your products / product portfolio
  • You’ve successfully brought a large / complex product or feature to market with measurable market success
  • Willing to travel (10%)
Who we are:
RouteThis is a SaaS technology company that is changing the way ISPs and Smart Home companies handle technical support around the world. Instead of dealing with frustrating, long support calls where agents are unable to accurately identify issues, the RouteThis platform gives technical support teams the answers they need to immediately identify and resolve customers’ issues -- or help customers to solve it themselves before even needing to call.
We are headquartered in the Waterloo Region and our customers are all over the globe. If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis!
Why RouteThis?
Opportunity: As a rapidly evolving startup, we are constantly facing new challenges and opportunities, while working with us, you can jumpstart and shape your career.
Team: At RouteThis you will be working on a highly-motivated team, each team member has been carefully selected to ensure there is a fit with our values of One Team, Customer First, Innovate and Own It.
Fun: We believe that work should be fun and engaging. We host social events both in person and virtual.
Total Rewards: We offer a total compensation package that includes competitive salaries, stock options, extended long weekends, and a comprehensive benefits package.
Location: Located in the “Silicon Valley of the North” we are proud members of the Waterloo-region in downtown Kitchener. We offer flexible work arrangements including hybrid and remote options across Canada.
Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.