Manufacturing Technical Support Specialist
Ross Video
IT, Customer Service
Iroquois, ON, Canada
CAD 55,500-72,500 / year + Equity
Posted on May 7, 2026
Date Posted: May 5, 2026
Preferred Location: Iroquois, ON, Canada
Alternate Location(s): Not Available
Internal Requisition ID: 2026-177
Requisition Type: Replacement Position
Remote Type: No Remote
On Call Required: No
Travel Required: No
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Description
Why You’ll Love Working at Ross Video:
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
Job Overview:
The Manufacturing Technical Support Specialist is a key member of the Production Support Team, providing hands-on technical support directly on the manufacturing shop floor. This role is responsible for maintaining stable and efficient line operations by working alongside SMT Operators, proactively monitoring performance, and responding to issues in real time. This role requires a high level of independence, strong problem-solving capabilities, and a clear understanding of the operational and business impact of decisions.
Who you report to: Manager, Manufacturing Production - SMT
Work Lane: Work From Office
What The Job Is All About:
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.
Salary Information:
The pay range for this role in Canada is: $55,500-72,500 CAD
The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role-specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.
Use of Artificial Intelligence in Hiring
Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!
If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected] , and we will make all reasonable efforts to accommodate your request.
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Preferred Location: Iroquois, ON, Canada
Alternate Location(s): Not Available
Internal Requisition ID: 2026-177
Requisition Type: Replacement Position
Remote Type: No Remote
On Call Required: No
Travel Required: No
Share:
Apply Now
Save Job Saved
Description
Why You’ll Love Working at Ross Video:
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
Job Overview:
The Manufacturing Technical Support Specialist is a key member of the Production Support Team, providing hands-on technical support directly on the manufacturing shop floor. This role is responsible for maintaining stable and efficient line operations by working alongside SMT Operators, proactively monitoring performance, and responding to issues in real time. This role requires a high level of independence, strong problem-solving capabilities, and a clear understanding of the operational and business impact of decisions.
Who you report to: Manager, Manufacturing Production - SMT
Work Lane: Work From Office
What The Job Is All About:
- SMT LINE SUPPORT: Act as the primary technical support resource on the SMT production line, working alongside operators to ensure stable, efficient, and continuous operation
- REAL-TIME ISSUE RESOLUTION: Monitor production activities and respond to issues including part fallout, equipment faults, and process deviations
- PROGRAMMING SUPPORT Support the production line by identifying and troubleshooting programming-related issues and escalate to Programmers
- PROCESS SUPPORT & ESCALATION: Identify and respond to process-related issues including stencil design concerns, printer performance issues, fixture or tooling challenges, and component placement limitations, and escalate to Process Engineering
- NPI BUILD SUPPORT: Provide hands-on support during prototype builds, ensuring adherence to build instructions and contributing feedback to support product and process improvements prior to full production release
- EQUIPMENT MAINTENANCE: Help the Equipment Maintenance Technician with routine maintenance and troubleshooting
- DAILY REPORTING: Assist with creating daily reports for Production Management, Product and Production Engineering teams
- Demonstrated working knowledge of SMT manufacturing processes, equipment operation, and production flow
- Ability to troubleshoot automated manufacturing equipment and support programming-related issues
- Solid problem-solving skills with the ability to make timely decisions in a fast-paced production environment
- Effective communication skills with the ability to coordinate across all teams
- Attention to detail with a focus on quality, accuracy, and adherence to standard processes
- Proficiency in Microsoft Office suite (Word, Excel, Outlook)
- Proven experience in a manufacturing environment with hands-on involvement in production support or similar roles
- Experience working with SMT lines and understanding of manufacturing processes, equipment behavior, and common failure modes is strongly preferred
- Post-secondary education in a related field or equivalent practical experience in a manufacturing environment
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.
Salary Information:
The pay range for this role in Canada is: $55,500-72,500 CAD
The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role-specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.
Use of Artificial Intelligence in Hiring
Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!
If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected] , and we will make all reasonable efforts to accommodate your request.
Share:
Apply Now
