Product Management Operations Director
Ross Video
Product, Operations
nepean, ottawa, on, canada
Posted on May 1, 2026
Date Posted: Apr 30, 2026
Preferred Location: Nepean, ON, Canada
Alternate Location(s): N/A
Internal Requisition ID: 2026-174
Requisition Type: Replacement Position
Remote Type: Hybrid Remote
On Call Required: No
Travel Required: Yes: Less than 10%
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Description
Why You’ll Love Working at Ross Video:
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
Product Management Operations Director is a senior leadership role reporting to the Executive Vice President & Chief Marketing Officer. This position exists to elevate the overall effectiveness of product management across Ross Video, not by directing individual product decisions, but by building the systems, disciplines, and culture that enable great product management to happen consistently at scale.
This is fundamentally an enablement and influence role. The Product Management Operations Director will lead through partnership, shaping how product management is practiced across Ross Video's business units. Success in this role requires a strong sense of shared ownership, understanding what each business unit needs to thrive, protecting what's working, and introducing improvements that serve their goals. The Product Management Operations Director 's success is inseparable from the success of the product leaders they support.
The Product Management Operations Director is also responsible for defining the Ross Way to Product Manage — Ross Video's operational framework for product management excellence — and ensuring it remains aligned with the company's commercial and development strategies. This includes leading planning cycles, implementing tools and reporting, building capability across the PM organization, and driving cross-functional alignment across R&D, Sales, Marketing, Finance, and HR.
The ideal candidate brings strong business acumen, a collaborative mindset, and the confidence to lead without direct authority. They are comfortable operating across both autonomous business units and centralized functions, finding opportunities in that balance. They are a strong individual contributor and strategic thinker who can translate vision into practical, scalable programs while remaining deeply attuned to the priorities and realities of the teams they serve.
Who you report to: Executive Vice President & Chief Marketing Officer
What We Offer:
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.
What The Job Is All About:
Product Management Excellence
Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!
If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected] , and we will make all reasonable efforts to accommodate your request.
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Preferred Location: Nepean, ON, Canada
Alternate Location(s): N/A
Internal Requisition ID: 2026-174
Requisition Type: Replacement Position
Remote Type: Hybrid Remote
On Call Required: No
Travel Required: Yes: Less than 10%
Share:
Apply Now
Save Job Saved
Description
Why You’ll Love Working at Ross Video:
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
Product Management Operations Director is a senior leadership role reporting to the Executive Vice President & Chief Marketing Officer. This position exists to elevate the overall effectiveness of product management across Ross Video, not by directing individual product decisions, but by building the systems, disciplines, and culture that enable great product management to happen consistently at scale.
This is fundamentally an enablement and influence role. The Product Management Operations Director will lead through partnership, shaping how product management is practiced across Ross Video's business units. Success in this role requires a strong sense of shared ownership, understanding what each business unit needs to thrive, protecting what's working, and introducing improvements that serve their goals. The Product Management Operations Director 's success is inseparable from the success of the product leaders they support.
The Product Management Operations Director is also responsible for defining the Ross Way to Product Manage — Ross Video's operational framework for product management excellence — and ensuring it remains aligned with the company's commercial and development strategies. This includes leading planning cycles, implementing tools and reporting, building capability across the PM organization, and driving cross-functional alignment across R&D, Sales, Marketing, Finance, and HR.
The ideal candidate brings strong business acumen, a collaborative mindset, and the confidence to lead without direct authority. They are comfortable operating across both autonomous business units and centralized functions, finding opportunities in that balance. They are a strong individual contributor and strategic thinker who can translate vision into practical, scalable programs while remaining deeply attuned to the priorities and realities of the teams they serve.
Who you report to: Executive Vice President & Chief Marketing Officer
What We Offer:
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.
What The Job Is All About:
Product Management Excellence
- Define, refine, and implement the Ross Way to Product Manage (RWTPM), ensuring alignment with the Ross Way to Sell and Ross Way to Develop
- Establish and scale best practices, frameworks, and standardized processes across product management
- Influence and guide product management practices across autonomous business units without direct authority, earning trust through expertise, partnership, and a clear focus on their success
- Lead the annual and quarterly product management planning cycles, including strategic planning, budgeting, pricing, performance reviews and quarterly reviews
- Coordinate business unit planning processes to ensure alignment with corporate objectives
- Evaluate, implement, and optimize tools and technologies that support product management and product marketing
- Develop standardized reporting and dashboards to enable data-driven decision-making across product teams
- Design and implement onboarding, training, and ongoing development programs for Product Managers
- Partner with HR to define skills frameworks, competency models, and development plans
- Develop and execute a multi-year Product Management Operations strategy aligned with Ross Video’s corporate growth objectives
- Drive cross-functional alignment to ensure product management practices remain relevant and effective
- Partner closely with R&D Operations on shared initiatives, programs, and events
- Collaborate with Finance on budgeting, forecasting, and business planning processes
- Align with Sales leadership to ensure product management practices support go-to-market effectiveness and revenue objectives
- Work with Marketing to maintain consistency between product positioning, messaging, and product management outputs
- Lead strategic and operational initiatives as required by executive leadership
- Deliver targeted projects to enhance the effectiveness of Product Leadership
- Identify and evaluate emerging AI tools and capabilities relevant to product management, and lead the integration of high-value applications into Ross Video's PM practices and frameworks
- Model and promote a culture of accountability, continuous improvement, and cross-functional partnership — recognizing and preserving what works within each business unit while driving meaningful progress
- Champion Ross Video’s values, culture, and Code of Ethics
- Post-secondary degree or diploma required
- Extensive experience in product management within a technology-driven organization
- Prior experience in a product operation, product enablement having built or run PM systems, frameworks, or operating models at scale
- Demonstrated experience designing and implementing product management frameworks or operating models that were adopted across an organization
- Experience working across decentralized or multi-business-unit organizations, with an understanding of how to drive consistency without undermining autonomy
- Proven track record of leading change management initiatives in practice — not just familiarity with the concept, but evidence of shifting how teams work
- Strong knowledge of product management frameworks, tools, and best practices (e.g., Pragmatic or similar)
- Strategic mindset with a deep understanding of the end-to-end product lifecycle
- Demonstrated familiarity with AI tools and their applications in product management, with the ability to evaluate and adopt emerging capabilities as the landscape evolves
- Highly collaborative with strong stakeholder management skills
- Proven ability to influence and lead without direct authority
- Ability to build credibility and trust quickly across diverse teams and leadership levels, particularly in environments where authority must be earned rather than assumed
- Comfortable operating with ambiguity and organizational complexity, able to make progress and drive alignment without a fully defined mandate
- Strong execution focus with a bias toward action and results
- Experience managing complex, cross-functional initiatives
- Skilled in change management within growing organizations
- Innovative thinker with the ability to translate strategy into actionable plans
- Excellent communication, presentation, and interpersonal skills
- Strong judgment, problem-solving, and conflict resolution abilities
Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!
If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected] , and we will make all reasonable efforts to accommodate your request.
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