Commercial Operations Support Specialist - Data Management
Ross Video
Operations, Data Science, Customer Service
nepean, ottawa, on, canada
CAD 44k-58k / year + Equity
Posted on Apr 12, 2026
Date Posted: Apr 6, 2026
Preferred Location: Nepean, ON, Canada
Alternate Location(s): Not Available
Internal Requisition ID: 2026-159
Requisition Type: Replacement Position
Remote Type: Hybrid Remote
On Call Required: No
Travel Required: No
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Description
Why You’ll Love Working at Ross Video:
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
Job Overview
This role is suited to a highly motivated individual who thrives in a dynamic, data-driven environment and is committed to upholding the highest standards of data accuracy and integrity.
The Commercial Operations Support Specialist - Data Management position at Ross Video is pivotal in ensuring the accuracy and reliability of our sales database, a crucial component underpinning our operational effectiveness and alignment with corporate standards. Reporting to the Team Lead, Commercial Operations – Data Management, this role demands a meticulous approach to managing and safeguarding detailed customer and product information within our expansive database. This information is vital to the functionality of various operational systems within the company.
Who you report to: Team Lead, Commercial Operations – Data Management
What The Job Is All About
Key responsibilities include the production and management of daily reports essential for monitoring data accuracy and the operation of an internal case management system for requests related to data verification or updates. This role is instrumental in maintaining the integrity of our data, which directly influences strategic decisions and operational efficiency across the company.
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.
Salary Information:
The pay range for this role in Canada is: $44,000 - $58,000 CAD
The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role-specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.
Use of Artificial Intelligence in Hiring
Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!
If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected] , and we will make all reasonable efforts to accommodate your request.
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Preferred Location: Nepean, ON, Canada
Alternate Location(s): Not Available
Internal Requisition ID: 2026-159
Requisition Type: Replacement Position
Remote Type: Hybrid Remote
On Call Required: No
Travel Required: No
Share:
Apply Now
Save Job Saved
Description
Why You’ll Love Working at Ross Video:
At Ross Video, you’ll be part of a team energized by innovation, building the cutting-edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action. Join us behind the scenes and help make unforgettable live moments possible.
Job Overview
This role is suited to a highly motivated individual who thrives in a dynamic, data-driven environment and is committed to upholding the highest standards of data accuracy and integrity.
The Commercial Operations Support Specialist - Data Management position at Ross Video is pivotal in ensuring the accuracy and reliability of our sales database, a crucial component underpinning our operational effectiveness and alignment with corporate standards. Reporting to the Team Lead, Commercial Operations – Data Management, this role demands a meticulous approach to managing and safeguarding detailed customer and product information within our expansive database. This information is vital to the functionality of various operational systems within the company.
Who you report to: Team Lead, Commercial Operations – Data Management
What The Job Is All About
Key responsibilities include the production and management of daily reports essential for monitoring data accuracy and the operation of an internal case management system for requests related to data verification or updates. This role is instrumental in maintaining the integrity of our data, which directly influences strategic decisions and operational efficiency across the company.
- Manage and produce daily operational reports to guarantee continuous data integrity and swiftly rectify any discrepancies, thereby ensuring the reliability of corporate data
- Respond to and resolve data-related issues and incidents as they arise, including troubleshooting errors, addressing user queries, and implementing corrective actions to prevent recurrence
- Develop, implement, and monitor data integrity standards and best practices within organizational systems to maintain consistency across data sets
- Evaluate change management requests concerning data integrity, propose modifications, and recommend improvements to current processes to enhance overall data quality
- Continuously update and refine process documentation to ensure clarity and efficiency in data integrity management tasks and procedures
- Lead data cleanup initiatives to rectify legacy data issues, including standardization and validation of data sets
- Implement and oversee regular quality control checks and audits of the database to ensure ongoing data accuracy and integrity
- A High School Diploma or equivalent is required; additional post-secondary education is advantageous
- Demonstrable knowledge of sales processes, with direct experience in sales being highly beneficial
- At least one year of experience with Salesforce.com, showcasing basic proficiency and understanding of CRM systems
- Proficiency with Microsoft office suite of products, with a high level of competence in Excel
- Familiarity with artificial intelligence applications in data management will be considered a distinct asset
- Exceptional attention to detail with a keen passion for maintaining data integrity
- Highly organized, capable of managing multiple tasks and processes simultaneously without compromising quality
- A proactive, action-oriented individual who takes initiative and drives for results
- Strong interpersonal skills, able to work collaboratively within a team environment and communicate effectively across departments
- An agent of change, eager to identify and implement improvements in internal processes
- Analytical thinker, adept at identifying underlying issues and formulating strategic solutions for long-term success
Ross provides competitive compensation, comprehensive benefits, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance. You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support. We value connection and collaboration, with plenty of events and opportunities to build relationships across the company. Most importantly, you’ll be part of a team that’s passionate about what we do and how we do it.
Salary Information:
The pay range for this role in Canada is: $44,000 - $58,000 CAD
The listed salary reflects the pay range for a role based in Canada. Compensation may differ based on alternate locations if listed. Final compensation will be determined by location, skills, experience, knowledge, and role-specific qualifications, and may be adjusted to recognize candidates accordingly. If your experience or compensation expectations differ from the posted range, we still welcome your application.
Use of Artificial Intelligence in Hiring
Ross uses a secure, closed AI system to support recruitment. Your information is protected and used only to help us efficiently identify qualified candidates. We encourage all applicants to apply, even if you do not meet every requirement - if you bring relevant skills, enthusiasm and a willingness to learn, we want to hear from you.
Our Commitment to Fostering an Inclusive Environment
We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. Inclusivity drives innovation and creativity, and that’s something we’re passionate about!
If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected] , and we will make all reasonable efforts to accommodate your request.
Share:
Apply Now
