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2026-157: Configuration Administrator

Ross Video

Ross Video

Iroquois, ON, Canada
Posted on Mar 28, 2026

Configuration Support Specialist

Join the Configuration team in a role that supports the accurate and timely fulfillment of sales orders by coordinating activities between Server Configuration, System Configuration, and Packout teams. This position ensures outbound documentation, inventory, serial numbers, and configurations are accurate and aligned with sales order requirements in our ERP (LN) to support on-time, error-free delivery.

Who you report to: Manager, Manufacturing Production – Configuration & Systems

Work Arrangement: Work from office

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

What the job is all about:

  • Facilitate and organize outbound advice documents between teams to ensure clear communication, alignment, and traceability throughout the fulfillment process.
  • Combine all sales order items from Server Configuration and System Configuration prior to delivery to Packout to ensure orders are complete and consolidated and are ready for final shipment.

  • Validate that all serial numbers on the sales order match outbound advice records in LN to maintain system accuracy, traceability, and compliance requirements.
  • Confirm all sales order items are picked accurately and match each sales order line item to prevent shipment errors, delays, or customer impact.
  • Issue all sales order line items in the warehouse session, including both hardware and software line items, to ensure orders are accurately processed and released for fulfillment.

  • Work closely with Configuration Supervisors and Packout to align priorities, resolve issues quickly, and ensure fulfillment timelines are consistently met.
  • Assist with fulfilling PN, MP, and MSO orders as, including generating advice, picking inventory, validating configurations, and completing required checks to support flexible operations and ensure each order meets configuration and quality standards.
  • Track production through FLX when appropriate

Who you are:

  • Proficient in Microsoft Office Suite (Excel, Word, Outlook) or equivalent tools; familiarity with ERP or inventory management systems
  • Detail oriented with strong organizational skills
  • Ability to manage multiple tasks simultaneously and prioritize effectively
  • Excellent communication and collaboration skills
  • Problem-solving mindset with the ability to resolve discrepancies under time constraints
  • Highly reliable with a solid sense of ownership
  • Thrive working in a fast-paced, deadline-driven environment, flexible to shifting priorities
  • Occasionally handles equipment setup involving lifting up to 50 lbs.
  • Operates in a manufacturing setting with moderate noise

See more open positions at Ross Video
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