Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

As a Shift Supervisor, SMT you will be responsible for leading daily SMT production operations to ensure safety, quality, delivery, and productivity targets are consistently achieved. This role provides hands-on leadership on the manufacturing floor, coordinating resources, supporting team development, and driving operational efficiency.

Who you report to: Production Manager

Work Arrangement: Work from Office

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

What the job is all about:

• Along with the Production Manager, support and supervise daily SMT shift operations to ensure production targets, quality standards, and on-time delivery commitments are achieved
• Monitor productivity, capacity, and resource utilization; drive cross-training initiatives to ensure operational flexibility and adequate coverage
• Review production schedules and coordinate with upstream/downstream departments to align output with shipping deadlines
• Collaborate cross-functionally with Manufacturing Support, Engineering, Maintenance, Quality, and other departments to resolve issues and improve processes
• Support continuous improvement initiatives using Lean Six Sigma methodologies, including 5S, Root Cause Analysis (RCA), and Corrective and Preventive Actions (CAPA)
• Investigate production and quality issues, determine root causes, and escalate complex or ongoing concerns to the appropriate engineering teams
• Ensure all work performed complies with approved procedures, safety standards, PPE requirements, ESD and company policies
• Maintain accurate shift reports, track KPIs, and communicate performance updates and critical events to the Production Manager
• Support the Production Manager on employee-related matters including hiring, performance management, time-off approvals, and team development
• Coordinate team members are properly trained on equipment capabilities, new processes, and standard operating procedures
• Work closely with the Maintenance team to ensure preventative and corrective maintenance activities are completed on schedule
  
  

Who you are:

• High School diploma
• Minimum 5 years experience in a manufacturing environment
• Supervisory experience is an asset
• Working knowledge of computers and software programs such as MS Word/Excel/Outlook
• Mechanical aptitude
• Able to work independently and as part of a team
• Solid aptitude for learning
• Available to work on a weekly rotational shift: Days/Afternoons
• Capable of following procedures and work logically
• Well-organized, very detail oriented, and able to work on multiple projects
  
  

Bonus points if you have the following:

• College diploma and/or additional education and computer courses are strong assets
• Previous experience in a Supervisory capacity in a manufacturing environment
• Previous experience with machine operation
  
  

Equity, Diversity & Inclusion

At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.