Job overview:

​​The Technical Account Manager - Channel Partners is a senior-level role entrusted with strategic Channel Partner accounts within North America. The Technical Account Manager - Channel Partners independently manages complex technical relationships and acts as a bridge between the channel partner and Ross Video’s internal teams. This role brings a technical, strategic mindset to help partners succeed while deploying Ross solutions, proactively mitigate risks, and providing expedited support when necessary.​

Who you report to: Manager, Technical Account Management

What we offer:

Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.

What the job is all about:

• ​​Own and lead technical relationships with strategic channel partners, driving technical success and partner satisfaction.

• ​Act as the technical point of contact for partner accounts, advocating internally for partner needs and ensuring that delivery processes are efficient and streamlined.

• ​Independently resolve complex technical and workflow challenges, coordinating across engineering, product, and QA as needed.

• ​Lead incident response efforts, ensuring timely resolution of critical issues and clear, professional communication with partner stakeholders.

• ​Develop a strong relationship with partner accounts, using that expertise to help drive future growth and development for managing these strategic accounts.

• ​Research and document potential initiatives and programs desired by channel partners and assist with the planning process for implementation.​

Who you are:

• ​​Bachelor’s degree in a technical discipline; advanced technical training or certifications are an asset.

• ​3+ years of experience in system integrations for broadcast, AV or related technical environments.

• ​Deep expertise in Ross Video products and their applications in live production, control, or playout environments.

• ​Proven ability to manage and influence senior-level stakeholders internally and externally.

• ​Comfortable navigating high-stakes situations independently, including major incident resolution.

• ​Collaborative, solutions-driven, and highly organized, with a passion for empowering partners and strengthening the channel ecosystem.

• ​Excellent communication skills, with the ability to synthesize complex technical details and translate them effectively to diverse audiences.​

Other:

• ​​Valid passport and driver’s license

• ​Willing to travel