Job overview:

Ross Video’s Cloud & Enterprise Management portfolio enables customers to manage, operate, and scale broadcast systems across on-prem and cloud environments. These products sit at the intersection of broadcast engineering, enterprise IT, and cloud infrastructure.

We are looking for a Senior Product Specialist to represent Ross Cloud & Enterprise Management products internally and externally. This role is a key member of the product team and acts as a subject matter expert, supporting customers, sales, engineering, and support teams through hands-on technical engagement, technical guidance and field support.

This is a customer- and field-facing role focused on clarity, enablement, and adoption, with direct impact on the success of Ross control and cloud solutions.

Who you report to: Director, Product Management - Cloud & Enterprise Management

What we offer:

Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.

What the job is all about:

• Represent Ross Cloud & Enterprise Management products internally and externally
• Act as the subject matter expert for Ross enterprise management and cloud solutions
• Support internal teams and customers by walking through product capabilities, workflows, and best practices
• Support sales cycles by delivering demos, product walkthroughs, and technical presentations
• Assist customers and Solutions Architects with solution design, configuration, and real-world use cases
• Develop and maintain product-facing materials such as presentations, demos, and reference content in collaboration with Ross Training
• Conduct enablement sessions to support consistent product understanding across teams
• Support existing customers by providing technical and workflow guidance
• Be the eyes and ears of the product team by gathering market, customer, and field feedback and sharing it with Product Management
• Test new product releases and provide structured feedback to engineering and product teams
• Review product documentation and provide feedback to ensure accuracy and clarity
• Attend trade shows, industry events, and customer meetings to support adoption and growth
• Travel occasionally to customer sites for hands-on support, enablement, and key engagements

Who you are:

• 5+ years of experience supporting, enabling or working hands-on with broadcast or production technology products
• Strong experience explaining technical systems and workflows to a wide range of audience
• Proven ability to take complex concepts and convey them clearly and practically
• Excellent, concise written and verbal communication skills
• Comfortable working cross-functionally with sales, engineering, support, and product teams
• Background in broadcast, media, or live production environments
• Self-starter with the ability to work under minimal supervision in a fast-moving environment

Bonus points if you have the following:

• Experience with enterprise-scale systems, control platforms, corporate IT, or cloud-based workflows
• Prior experience in technical support, solutions engineering, product specialist, or customer-facing technical roles
• Familiarity with hybrid environments combining broadcast systems and enterprise/cloud infrastructure