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Job overview:

We are reshaping live media production through innovative cloud and hybrid solutions built for flexibility, scalability, and security. We are looking for a Broadcast Workflow Validation Specialist with deep expertise in media production systems and Ross Video product integration to support our software development, product verification, and technical support teams. This is a hands-on, lab-based role ideal for someone with extensive broadcast operations experience and a passion for system validation and workflow design.

Note that this is a 100% in-person role.

Who you report to: Senior Manager of Software Development, Cloud and Enterprise Management.

What we offer

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video family, and we’ve got a pretty energizing environment here.

What the job is all about:

• Lab Ownership and Management
• Design, develop, and maintain a broadcast lab environment for testing and validation.
• Ensure the lab replicates realistic end-to-end workflows using Ross hardware/software and integrated third-party components.
• Maintain lab infrastructure, perform upgrades, and support system configurations across SDI and IP-based solutions.
• Apply basic AWS knowledge to assist with cloud-connected workflow validation.

Broadcast Workflow Validation

• Define, document, and execute structured test plans using tools like Zephyr to ensure operational quality across workflows.
• Collaborate with software development, product verification, and technical support teams to validate features and resolve workflow-related issues.
• Simulate real-world production scenarios to assess system behavior, interoperability, and reliability.
• Lead workflow staging and scenario-based validation for upcoming software and hardware releases.

Troubleshooting & Support

• Provide expert-level diagnostic and root-cause analysis for complex workflow issues.
• Support the technical support team in reproducing and investigating escalated customer problems.
• Assist in onboarding and training internal teams on workflow best practices and lab usage.

Collaboration & Communication

• Collaborate with cross-functional teams, including development, product verification, and technical support, to validate and troubleshoot complex workflows.
• Document system setups, test procedures, and known issues with clarity and thoroughness.
• Deliver in-lab training and demonstrations of workflows and new capabilities.
• Coordinate with other product teams to ensure interoperability and alignment across integrated solutions.

Who you are:

• 10+ years of experience in broadcast lab ownership, system design, or workflow operations.
• Deep hands-on experience with Ross Video equipment and broadcast-quality SDI systems.
• Proven expertise in designing and validating end-to-end broadcast and media workflows.
• Hands-on experience with public cloud platforms, especially AWS (e.g., EC2, S3, IAM, VPC, EKS); familiarity with Azure or GCP is a plus.
• Experience supporting cloud-based or hybrid media production workflows.
• Strong skills in writing and executing test plans using tools such as Zephyr or similar.
• Excellent troubleshooting, diagnostic, and system-level thinking skills.
• Strong verbal and written communication skills.
• Experience building and delivering internal training on systems and workflows.

Bonus points if you have the following:

• Familiarity with IP-based video production (e.g., SMPTE ST 2110, NDI).
• Exposure to Agile development environments and collaborative toolsets (e.g., Jira, Confluence).