Work In Tech

Job overview:

The Technical Commissioning Specialist supports the successful deployment of Ross Video solutions across the SAARC region. Working closely with the Sales and Services teams, this role ensures our solutions are properly commissioned to meet our customer expectations. The Specialist also delivers training, assists with demonstrations, and provides technical support, acting as a key technical ambassador for Ross Video. Focused on delivering outstanding service, the role is critical to ensuring a smooth customer experience and strengthening Ross Video’s presence in the SAARC market.

Who you report to: General Manager - SAARC

What we offer:

Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.

What the job is all about:

Technical Commissioning

• Install and commission Ross Video’s solutions at customer sites, ensuring full operational and technical functionality.
• Prepare, configure, and test all equipment prior to customer-facing activities, including customer training sessions.
• Troubleshoot and resolve technical and operational issues at customer facilities.
• Respond to technical support communication from the customer and follow established documentation and escalation procedures.
• Support project implementation teams as required.
• Assist with setup and provide on-site support at tradeshows and roadshows, as needed.

Training

• Deliver technical training to customers on-site, and via remote/online sessions.
• Conduct internal training sessions for Ross Video employees to maintain and grow technical competencies.
• Prepare, maintain, and test training and technical equipment in India to ensure readiness for all sessions.

Technical Support

• Research, diagnose, and troubleshoot customer issues, identifying effective resolutions.
• Provide prompt, accurate technical feedback and support to customers.
• Record and close all support interactions using the Zendesk platform, adhering to Global Technical Support processes.
• Escalate unresolved issues to the appropriate internal teams for resolution.
• Prepare accurate and timely reports on service activities and support cases.
• Create and maintain technical notes and knowledge base articles to support ongoing learning and issue resolution.
• Expedite the return of materials from customer sites for replacement or repairs when necessary.

Who you are:

Traits

• Well-organized, very detail oriented, positive, determined, and able to work on multiple projects simultaneously.
• Able to envision entire projects and look for problem areas, High initiative, resourceful and well-developed analytical skills.
• Must be able to work with a team as well as independently.
• Ability to clearly communicate ideas to various audiences.
• Ability to function is highly stressful situations.
• Ability to learn quickly.

Experience

• Excellent trouble shooting and debugging skills of Live Production systems.
• Knowledge of Ross Video products would be a definite asset.
• Exceptional knowledge of Microsoft Office Word, Excel and Powerpoint.
• Excellent Organizational skills
• Excellent problem solving and prioritization skills.
• A driving desire to get the job done.
• Excellent interpersonal and observational skills.
• Experience of providing online commissioning and technical training.
• Travel required 50% of the time (short-notice and international trips)