Work In Tech

Job overview:

The R&D Operations team provides support across the entire R&D organization, helping with program status reporting, transfer to manufacturing, training programs, process development, tools development & support, test automation, coordinating centralized support, site-wide social activities, patent applications, and a bunch of other stuff to help the R&D team as a whole be as effective as possible. We are the grease or the glue (depending on the situation!) and get to work with several corporate functions outside of R&D, including facilities, finance, manufacturing, tech support, sales, marketing and IT/IS

As part of this team, the R&D Operations Senior Business Analyst is responsible for analyzing and improving operational processes within the R&D department to enhance efficiency, productivity, and effectiveness. This role involves working closely with cross-functional teams, particularly across R&D teams, to provide data-driven insights and recommendations that support the strategic goals of the organization.

This role is a 6 month contract with the possibility of extension.

Who you report to: Director R&D Programs

What we offer:

Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video family, and we've got an energizing environment here.

What the job is all about:

• Operational Analysis:
• Conduct analysis of R&D processes, workflows, and systems to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Develop and implement strategies to optimize R&D Operations and Product Development, ensuring alignment with organizational objectives.
• Data Management and Reporting:
• Gather, analyze, and interpret complex data sets to provide actionable insights and support data-driven decision-making.
• Create and maintain detailed reports, dashboards, and metrics to monitor R&D performance and progress.
• Process Improvement:
• Design and implement process improvement initiatives, leveraging methodologies such as Six Sigma or Agile.
• Collaborate with R&D teams to improve and mature processes and model a culture of continuous improvement.
• R&D Operations:
• Work with the Director of R&D Programs, Director of R&D Operations, and the R&D Operation Specialist team to execute the day-to-day activities of the Operations team in an effective and transparent manner.
• Along with R&D Operations Directors, assist with planning and execution of annual strategic planning events and quarterly internal training events, as needed.
• Provide administrative and operational support to R&D teams as needed.
• Project Support:
• Facilitate communication and coordination between cross-functional teams, enabling timely completion of deliverables.
• As appropriate, assist Director of R&D Programs with managing a range of activities from urgent customer issue tiger teams to small initiatives to multi-year comprehensive strategic programs which cross R&D product lines.
• Stakeholder Engagement:
• Work closely with stakeholders to understand their needs and requirements and translate them into actionable plans and solutions.
• Lead meetings, workshops, and presentations to communicate findings, recommendations, and status.
• Technology and Tools:
• Evaluate and recommend tools and technologies to support R&D and improve efficiency.
• Plan and execute the roll-out of new tools and technologies, including transitioning support and training for new systems and tools implemented within the R&D department to IT and/or the R&D Tools team as appropriate.
• Quality Assurance:
• Monitor and assess quality metrics to propose and implement corrective actions as needed.

Who you are:

• Post-secondary education in Engineering, Computer Science, Business Administration, Project Management or a related field.
• Minimum of 5-7 years of experience in business analysis, with at least 3 years in a similar role within R&D or a related field (with knowledge of R&D processes and terminology).
• Proven track record of driving improvements and efficiencies.
• Exceptional proficiency with Excel.
• Proficiency with business analysis tools and software such as Power BI.
• Strong analytical and problem-solving skills, with the ability to interpret and leverage data to drive decisions.
• Experience in databases and complex data management systems (as a user, not an administrator).
• Knowledge of Project Management Methodologies (PMI/PMP, Agile Practices like Scrum/Kanban, Waterfall Development).
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Experience working through influence rather than authority.
• Exemplary attention to detail, organization and time management, with the ability to manage multiple tasks and projects simultaneously and independently.
• Strong leadership and team collaboration skills.
• Ability to adapt to a fast-paced and dynamic work environment.
• Friendly energy and an engaging level of enthusiasm.
• Willingness to try new things and propose improvements.
• Interest in the Live Video Broadcast market.

Bonus points if you have the following:

• IIBA, PMI, CBAP, Six Sigma or similar Certification(s).
• Strong logistics and planning background.
• Familiarity with manufacturing requirements as it pertains to the product development process.