Project Manager - Client Services, North America (Job Req #2025-031)

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

As a Project Manager – Client Services, North America, you will support the planning and execution of client projects within Ross Video’s North American portfolio. Working closely with the Senior Project Manager and other teams, this role is responsible for managing client expectations, coordinating resources, and ensuring project deliverables align with Ross Video’s standards of excellence and customer experience. The Project Manager will act as a primary liaison for clients, balancing the needs of stakeholders with the resources available to deliver superior client experience.

Who you report to: Manager, Service Operations

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video family, and we’ve got a pretty energizing environment here!

What the job is all about:

• Project Coordination: Support end-to-end project management, including scheduling, resource allocation, and documentation, under the guidance of a Senior Project Manager.
• Client Communication: Serve as the day-to-day point of contact for clients during project execution, providing timely updates and addressing any routine issues that arise.
• Resource Allocation: Coordinate with the Scheduling and Sales teams to ensure that appropriate resources (staff, partners, or freelancers) are assigned to each client project.
• Project Monitoring: Track the progress of projects to ensure they stay within scope, budget, and timeline, identifying potential risks and recommending adjustments as needed.
• Quality Control: Review project deliverables to ensure they meet Ross Video’s standards and work with the team to address any quality issues promptly.
• Documentation and Reporting: Maintain detailed records of project activities, including timelines, budgets, and client communications, within ERP, PSA, and CRM systems.
• Process Improvement: Participate in post-project evaluations and contribute insights to improve project delivery and client satisfaction.
• Collaboration: Work closely with the Sales, Solutions Architects, and Global Technical Support teams to align project goals and ensure a seamless handover to support teams after implementation.
• Adaptability: Comfortable working in a fast-paced environment and adapting to changing project requirements.
• Project Closure: Conduct post-project evaluations to capture lessons learned and document best practices. Ensure a smooth handover to support or maintenance teams, if applicable.

Who you are:

• Project Management Experience: 3-5 years in a project management or client delivery role, preferably within the broadcast or technology industry.
• Client-Focused: Strong customer service skills with the ability to manage client relationships and set expectations effectively.
• Organizational Skills: Excellent organizational and time management abilities to handle multiple projects and deadlines.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, PowerPoint) and familiarity with Salesforce and project management tools.
• Industry Knowledge: Background in the broadcast industry or knowledge of Ross Video’s product offerings is advantageous.
• Problem Solving: Analytical mindset with attention to detail and a proactive approach to resolving project challenges.
• Certification: Project management certification (e.g., CAPM or equivalent) is preferred but not required.
• Travel: Willingness to travel up to 15% within North America to support project needs.

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.