Senior Business Analyst - R&D Operations (Job Req #2025-025)

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

The R&D Operations team provides support across the entire R&D organization, helping with program status reporting, transfer to manufacturing, training programs, process development, tools development & support, test automation, coordinating centralized support, site-wide social activities, patent applications, and a bunch of other stuff to help the R&D team as a whole be as effective as possible. We are the grease or the glue (depending on the situation!) and get to work with several corporate functions outside of R&D, including facilities, finance, manufacturing, tech support, sales, marketing and IT/IS

As part of this team, the R&D Operations Senior Business Analyst is responsible for analyzing and improving operational processes within the R&D department to enhance efficiency, productivity, and effectiveness. This role involves working closely with cross-functional teams, particularly across R&D teams, to provide data-driven insights and recommendations that support the strategic goals of the organization.

Who you report to: Senior Manager, Product Operations Management

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here

What the job is all about:

Operational Analysis:

• Conduct analysis of R&D processes, workflows, and systems to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Develop and implement strategies to optimize R&D Operations and Product Development, ensuring alignment with organizational objectives.
• Data Management and Reporting:
• Gather, analyze, and interpret complex data sets to provide actionable insights and support data-driven decision-making.
• Create and maintain detailed reports, dashboards, and metrics to monitor R&D performance and progress.

Process Improvement:

• Design and implement process improvement initiatives, leveraging methodologies such as Six Sigma or Agile.
• Collaborate with R&D teams to improve and mature processes and model a culture of continuous improvement.

R&D Operations:

• Director of R&D Programs, Director of R&D Operations, and the R&D Operation Specialist team to execute the day-to-day activities of the Operations team in an effective and transparent manner.
• Along with R&D Operations Directors, assist with planning and execution of annual strategic planning events and quarterly internal training events, as needed.
• Provide administrative and operational support to R&D teams as needed.

Project Support:

• Facilitate communication and coordination between cross-functional teams, enabling timely completion of deliverables.
• As appropriate, assist Director of R&D Programs with managing a range of activities from urgent customer issue tiger teams to small initiatives to multi-year comprehensive strategic programs which cross R&D product lines.

Stakeholder Engagement:

• Work closely with stakeholders to understand their needs and requirements and translate them into actionable plans and solutions.
• Lead meetings, workshops, and presentations to communicate findings, recommendations, and status.

Technology and Tools:

• Evaluate and recommend tools and technologies to support R&D and improve efficiency.
• Plan and execute the roll-out of new tools and technologies, including transitioning support and training for new systems and tools implemented within the R&D department to IT and/or the R&D Tools team as appropriate.

Quality Assurance:

• Monitor and assess quality metrics to propose and implement corrective actions as needed.

Who you are:

• Post-secondary education in Engineering, Computer Science, Business Administration, Project Management or a related field.
• Minimum of 5-7 years of experience in business analysis, with at least 3 years in a similar role within R&D or a related field (with knowledge of R&D processes and terminology).
• Proven track record of driving process improvements and efficiencies.
• Proficiency with business analysis tools and software such as Excel and Power BI.
• Strong analytical and problem-solving skills, with the ability to interpret and leverage data to drive decisions.
• Experience in database and complex data management systems (as a user, not an administrator).
• Knowledge of Project Management Methodologies (PMI/PMP, Agile Practices like Scrum/Kanban, Waterfall Development).
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Experience working through influence rather than authority.
• Exemplary attention to detail, organization and time management, with the ability to manage multiple tasks and projects simultaneously and independently.
• Strong leadership and team collaboration skills.
• Ability to adapt to a fast-paced and dynamic work environment.
• Friendly energy and an engaging level of enthusiasm.
• Willingness to try new things and propose improvements.
• Interest in the Live Video Broadcast market.

Bonus points if you have the following:

• IIBA, PMI, CBAP, Six Sigma or similar Certification(s).
• Strong logistics and planning background.
• Familiarity with manufacturing requirements as it pertains to the product development process.

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.