RMA Coordinator (Job Req #2024-156) 6 month Contract Position

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

This position resides within the Order Operations Team. The position’s primary responsibilities are to support the Return of Customer Products. This role is responsible for Processing Return Materials Authorization, (RMA) by using appropriate databases. Attention to detail, ability to work with others along with analytical & problem-solving skills are key assets for this role.

Who you report to: Manager, Order Administration

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

What the job is all about:

• Work with Customs Broker on return shipments
• Inspect receipts for packaging damages and record accordingly
• Unpack receipts and record accordingly any and all anomalies
• Provide documentation to other concerned parties for downstream processes
• Work closely with various stakeholders of the RMA process to identify issues with products and/or processes and identify opportunities for improvement.
• Record use of ancillary items used during the reclamation process, Analyze data and produce reports.

Who you are:

• Previous experience with Materials Resource Planning/Enterprise Resource Planning and Project Data Management/Product Lifecycle Management systems
• Strong understanding of product structures and part number significance
• Above average PC/Windows computer skills
• Proven ability to work with complex databases to perform analyses and generate reports
• Strong understanding of systemic inventory movement and Accounting for credit and returns process that are Customer facing results
• Asset management, Cycle counts, Year End Inventory requirements involvement
• Excellent communication, interpersonal, decision making and organizational skills
• Able to work with minimum supervision in meeting schedules and deadlines
• A background in materials management and or quality is preferred.

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Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.