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Manufacturing Support Technician (Job Req #2024-080)

Ross Video

Ross Video

IT, Customer Service
Iroquois, ON, Canada
Posted on Monday, February 12, 2024

Manufacturing Support Technician (Job Req #2024-080)

Iroquois Facility, Iroquois, Ontario, Canada Req #1807
Monday, February 12, 2024

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

This position is based with the Manufacturing Support Team. It has the responsibility and authority to plan, propose, train and coach Ross Video personnel in the implementation of advanced manufacturing techniques, for example Lean Manufacturing, 5S Housekeeping Techniques and Processes, Setup Time reduction, Demand Flow management etc., and to develop methods of measurement of success. In conjunction with manufacturing management, the incumbent will plan and direct activities to secure short lead time, flexible manufacturing and supply chain processes targeted to reduce lead times, increase service levels and flexibility, reduce overall costs and improve quality.

Who you report to: Director, PCBA Process Development

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video family, and we’ve got a pretty energizing environment here.

What the job is all about:

  • The primary focus of this role is to provide crucial support to shop floor personnel on surface mount, through hole and mechanical issues
  • Supporting shop floor equipment including screen printers, pick and place, reflow ovens, AOI, wave solder and mechanical assembly tools
  • You will have the ability to execute root cause research to resolve supplier and manufacturing quality issues and be responsible to maintain and update manufacturing work instructions and procedures along with care of and the calibration, maintenance of manufacturing equipment
  • This role supports all schedules and may require dedicated night shifts. As a dedicated team player, you will assist in the development and implementation of training, and of project plans
  • This is a role for a team player, as you will collaborate with cross functional teams to provide advice that will expedite the adoption of techniques and processes that support lean manufacturing and elimination of waste
  • Making decisions that support business and continuous improvement opportunities within an industrial engineering environment, always with safety in mind

Who you are:

  • You possess a post-secondary education or equivalent work experience in electronics manufacturing and design processes and procedures
  • (Minimum 5 years) with comprehensive knowledge of IPC standards for electronics manufacturing
  • A demonstrated knowledge of SMT processes and equipment is preferred
  • This role requires an ability to manage several complex tasks at a time, working individually or in a team
  • Your ability to work with technical and non-technical team members is key to the role
  • Your organisational abilities are persistent, and you show attention to detail and accuracy, with solid verbal and written communications skills, in English
  • Experienced in continual process/systematic improvement projects while participating as a team member

Bonus points if you have the following:

  • An advanced skill level with standard office tools (Word, Excel, Access, Outlook and excellent leadership, planning, negotiation and interpersonal skills
  • Creative problem solver that can anticipate, identify, solve and prevent
  • Ability to work well with technical and non-technical staff


Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Other details

  • Job Function Manufacturing
  • Pay Type Salary