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RMA Technician - Iroquois, Ontario (Job Req #2023-268)

Ross Video

Ross Video

Iroquois, ON, Canada
Posted on Friday, April 21, 2023
Iroquois Facility, Iroquois, Ontario, Canada Req #1678
Thursday, April 20, 2023
Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

This position is in person at our Iroquois, Ontario facility.

As part of the Returned Materials (RMA) team, you will evaluate, initiate the repair, and record results of customer return cases. The information discovered by this position plays a crucial role in enacting improvements at all levels of the organization.

You are working directly with the varied Ross stakeholders, with the mindset that accurate data provides appropriate and targeted feedback which allows for optimum results.

Who you report to:
Manager, RMA

What we offer

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video family, and we’ve got a pretty energizing environment here.

What the job is all about:

  • Using information from customer-facing processes, you will evaluate and record results of RMA cases. You will follow prescribed processes for data collection and product reclamation while having the latitude working with the Manager to create test plans to best confirm customer complaints and start our understanding of the real root causes of problems.
  • As part of the fact-finding process, regular interaction with Tech Support, R&D and Test Development provides the needed foundation and background to process cases in the most effective and efficient manner.
  • Use sanctioned tools for rework and upgrade request to the manufacturing floor while ensuring product identification at all levels are accurate and representative.
  • Upon customer request, provide RMA feedback through an approved reporting mechanism.
  • Assist RMA Coordinators in identifying incoming product

Who you are:

  • 3+ years as a Test Technician, Technical Support Specialist or Product Verification Specialist or other related positions
  • 2-3 year Broadcast Technology an asset, 3 year Electronics Engineering diploma, or related experience
  • Design and implementation of test strategies such as functional testing, performance testing, stress testing and system testing is essential
  • Proficiency at system and component level troubleshooting and debug.
  • Excellent understanding of product identification, revision, lifecycle, and structure at all levels.
  • Excellent understanding of video/audio test equipment along with industry standards (ie: SMPTE).
  • Broadcast equipment operation (see Ross portfolio for examples)
  • Basic networking knowledge
  • Self-starter, quick learner and can work with minimum supervision in meeting schedules and project deadlines
  • High initiative and well developed analytical, problem solving, communication and troubleshooting skills.
  • Ability to work in a fast-paced environment where continuous innovation is desired.
  • Ability to cope with varying levels of support and documentation.
  • Able to envision the entire project and look for problem areas
  • Organized and very detail orientated

Bonus points if you have the following:

  • A comprehension of Ross Video’s portfolio.
  • Script writing using Autoit, TCL , JavaScript, Linux


Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Other details

  • Job Function Manufacturing
  • Pay Type Salary