Work In Tech

Sydney Office, Alexandria, New South Wales, Australia Req #1580

Tuesday, May 23, 2023

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

This role is expected to work closely with the Sales and Services team in Oceania to ensure that

our customers receive excellent service delivery from Ross Video.

Who you report to: Director of Services- APAC & Oceania

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

This role is expected to work closely with the Sales and Services team in Oceania to ensure that

our customers receive excellent service delivery from Ross Video.

What the job is all about:

Technical Commissioning

• Install Ross Video’s broadcast solutions at the customer’s location, ensuring the full operational functionality of the products.
• Perform commissioning at the customer’s location.
• Prepare and test all commissioned gear prior to engaging the client in product training sessions.
• Troubleshoot technical/systems issues at customer facilities.
• Respond to technical support calls and follow documentation policies.
• Provide support to the implementation team, as required.
• Assist with set-up of and attend tradeshows, as needed.

Training

• Perform on-site, off-site and online/remote customer technical training.
• Provide internal training for Ross Video’s employees.
• Maintain training equipment, assist with set-up and prepare/test gear prior to training sessions.
• Maintain training equipment; assist with set-up and prepare/test gear prior to training sessions.

Technical Support

• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues through Zendesk.
• Escalate unresolved issues to appropriate internal teams.
• Prepare accurate and timely reports, as needed.
• Document knowledge in the form of knowledge based technical notes and articles.
• Expedite returned material from the field for service reasons.
• Must possess a valid driver’s license and passport

Travel required 50% of the time (short-notice and international trips)

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Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.