Work In Tech

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better.

We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value.

Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem.

We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

About the role:

We are seeking a Digital Customer Success Manager (CSM) to design, deliver, and scale customer success programs that engage and support our Mid-Market and SMB, high-volume customer base. You will own a digital-first engagement model leveraging automation, data insights, and in-app experiences to drive adoption, retention, and expansion at scale.

This role is ideal for a strategic yet execution-focused CSM who thrives in high-volume SaaS environments and is passionate about blending customer success best practices with technology-driven engagement.

What you’ll do:

• Customer Engagement & Adoption

  • Develop and execute scalable digital success programs to guide Mid-Market and SMB customers from onboarding through adoption, expansion, and renewal.
    

  • Leverage in-app messaging, email campaigns, webinars, and self-service content to deliver proactive, personalized customer journeys at scale.
    

  • Use segmentation and health data to identify adoption gaps and churn risks across Mid-Market and SMB segments, and trigger targeted digital interventions.

• Customer Insights & Advocacy

  • Analyze customer usage patterns, feedback, and success metrics to drive continuous improvement in the Mid-Market and SMB customer experience.
    

  • Collaborate with Marketing and Product teams to deliver persona-based content and success playbooks for each segment.
    

  • Identify and nurture advocates for customer stories, case studies, and references.

• Operational Excellence

  • Partner with CS Operations to optimize tooling and workflows in systems like Planhat, Salesforce, and in-app engagement platforms.
    

  • Maintain clear documentation for digital journeys, engagement templates, and success programs tailored to Mid-Market and SMB needs.
    

  • Track, measure, and report on KPIs including adoption rates, retention, time-to-value, and expansion activity.

• Cross-Functional Collaboration

  • Work with Product, Support, and Enablement teams to ensure Mid-Market and SMB customers have the resources they need to achieve their business outcomes.
    

  • Provide structured feedback to influence roadmap and improve product-market fit.

Who you are:

• 5+ years experience as a Customer Success Manager in a SaaS environment, with proven success managing Mid-Market and/or SMB high-volume accounts.

• Experience with digital customer engagement strategies and tools (e.g., in-app engagement, customer marketing automation, AI-driven touchpoints).

• Strong analytical skills with the ability to interpret usage data and translate insights into action.

• Proven track record of driving adoption, retention, and expansion in a SaaS business.

• Excellent communication skills, both written and verbal, with the ability to convey complex concepts simply.

• Experience with CS platforms (e.g., Planhat, Gainsight, Totango), CRM (Salesforce), and marketing automation platforms.

Why Join Tempo?

• Impact: Work on meaningful products that empower enterprise users and improve productivity.

• Innovation: Be part of a culture that values creativity and innovation, with opportunities to make a real impact.

• Collaboration: Join a supportive, collaborative UX team that values openness, communication, and a continuous learning environment.

• Growth: Opportunities for professional development, including conferences, courses, and mentorship.

What's In It For You (Org-wide) -

• Remote First work environment

• Unlimited vacation in most of our locations!!

• Great benefits including health, dental, vision and savings plan.

• Perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams with challenging and exciting work.

• An opportunity to have a real impact on our business.

• A great range of social activities (both in person and virtual).

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!

Note: As our hiring teams are global, please submit your resume in English only

Apply today to join the Tempo team and help shape the future of enterprise productivity software.

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.