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Head of Rise Health Employee Group Benefits

Rise People

Rise People

Accounting & Finance
Burnaby, BC, Canada
Posted on Thursday, January 18, 2024

Rise to the challenge

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

In partnership with some of Canada’s most innovative insurance carriers, Rise Health offers Canada’s only fully integrated digital employee group benefits solution, offering the most delightful one-stop-shop experience, from plan design to self-enrolment and administration to billing and collection of premiums.

At Rise, we’re changing how work happens and how people work. We’d love for you to join us and experience the most positive, challenging, and transformative part of your career.

About the role

We’re a highly driven group of professionals focused on driving the adoption of the world’s most powerful, easy-to-use online HR, benefits, and payroll solutions for small and mid-sized businesses.

As Head of Rise Health Group Benefits, you’ll be responsible for the success of the business unit. Reporting to the CEO, you’ll set a vision and strategy, lead the team, manage vendor and customer relationships, and ultimately drive growth.

The day-to-day

  • In collaboration with Marketing and Sales, drive a transformational go-to-market and support strategy that delivers predictable growth.

  • Oversee the customer journey, including plan design, plan analysis, experience reports, pricing, underwriting, and risk management.

  • Provide direction and ensure accountability to support growth and provide top-notch client experiences.

  • Develop, implement, and monitor internal controls and governance for all operations, including business processes, licensing, reporting, and compliance.

  • Ensure adherence to processes, administrative guidelines, governmental regulations, and SLAs.

  • Manage large, complex clients with unique requirements.

  • Build, grow and manage partner and carrier relationships.

  • Analyze results on service level agreements, key performance indicators, and other applicable metrics required to achieve high levels of client satisfaction.

  • Lead and train a diverse, talented, and highly engaged team.

About you

  • A seasoned leader with 8+ years in Group Benefits

  • A valid LLQP license for a minimum of 5 years

  • Client-centric with a passion for delivering exceptional client service

  • Excellent relationship management and collaboration skills

  • Strong leadership skills with the ability to navigate complex and rapidly changing environments

  • A knack for problem-solving with continuous improvement at the forefront of everything you do

  • Candidate must be skilled in data analysis to drive decision-making, with a focus on deriving insights into client behaviour and value delivery for our Client Service team

  • Passion for motivating and coaching in a fast-growth environment with a sense of urgency to achieve and exceed results

  • A natural leader who can seamlessly transition between the big picture and tactical details

What Rise offers

  • Rise is all about creating a positive company culture, both for our clients and our employees. We believe that happiness isn’t the cause of employee engagement; it’s the result.

  • We offer a flexible hybrid work policy, allowing employees to work from home and also take advantage of our beautiful office space in the heart of Burnaby that includes standing desks, an onsite fitness facility, and a fully stocked kitchen.

  • Rise believes that time off is just as important as time spent. We offer 3 weeks of paid vacation, flexible personal wellness days, as well as a day off for your birthday and your work anniversary.

  • We support your growth with a personal $1,000 learning and development budget to take courses, attend conferences, webinars, you name it!

  • We offer no-wait benefits. This means that starting your first day, you have access to our comprehensive benefits package which includes dental, eye care, and $2,000 in counselling coverage, among many other great health benefits.

  • This hybrid role is based in Burnaby, British Columbia.

At Rise, we care more about where you’re headed, not where you’ve been. We encourage people of all ages, backgrounds, identities, and orientations to apply.