Student Experience Manager (12 month contract term) Canada - Remote
Riipen
Multiple locations
Posted on Mar 8, 2025
Riipen is looking for Student Experience Managers to join our team and play a crucial role in ensuring students successfully navigate our programs. In this role, you’ll work closely with schools, students, and internal teams to drive student engagement, support recruitment efforts, and help learners persist through their projects. Your work will directly contribute to student success by improving their access to real-world work-integrated learning experiences that prepare them for their careers.
This role is perfect for someone with experience in student engagement, program coordination, or education support who thrives in a fast-paced, collaborative environment.
This role is fully remote and open to candidates in Canada.
This position is a full time (40 hours) 12-month contract opportunity to start, based on program funding.
This position is a full time (40 hours) 12-month contract opportunity to start, based on program funding.
- Department
- Operations
- Employment Type
- Full Time
- Location
- Various
- Workplace type
- Fully remote
- Compensation
- $55,000 - $70,000 / year
Key Responsibilities
- Student Recruitment & Screening: Review student applications, select qualified candidates, and send program invitations.
- Institution Support: Meet with schools to assist with student recruitment strategies and outreach.
- Application Strategy: Guide students in selecting the right projects based on their career aspirations.
- Onboarding & Engagement: Lead student information sessions, provide proactive support, and help students navigate the program
- Pipeline Management: Track student applications and ensure conversion from applicant to active participant to completion.
- Persistence & Retention: Conduct proactive check-ins and follow-ups to support students throughout their projects.
- Communication & Outreach: Manage outbound emails to students, respond to direct inquiries, and support students in overcoming challenges.
- Employability & Impact: Follow up with students post-program to ensure accountability and assess employability outcomes.
Skills, Knowledge and Expertise
You may be a good fit if:
- You have experience in student engagement, program coordination, academic advising, or education support (2+ years preferred).
- You are passionate about helping students succeed and supporting them in their career journeys.
- You have strong organizational skills and can manage multiple student pipelines at once.
- You are a clear and empathetic communicator who can engage students through outreach, onboarding, and support.
- You are proactive in identifying challenges and working towards solutions.
- You are comfortable using email automation, CRM tools, and student tracking systems (experience with HubSpot is a bonus).
- You thrive in a remote, fast-paced, and collaborative work environment.
Bonus Points:
- Experience using Hubspot, Intercom, G-Suite, and Slack
- Experience in ed-tech
Benefits
- 🏖️ 4 weeks of annual vacation
- 🤕 Paid sick leave
- 🏥 Extended Health and Dental benefits from your first day
- 💻 We will ensure you have a great work-from-home setup
- 📚 Learning & Development Stipend after 6 months of employment
We appreciate your interest and application. Only those applicants under consideration will be contacted.
Riipen is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.
A note on compensation for the role: the range listed is inclusive of variable compensation. All compensation is benchmarked internally and externally. Compensation offered is commensurate with experience and aligned with our pay equity practices.
About Riipen
Conceptualized by Dana Stephenson and Dave Savory for their capstone entrepreneurship project at the University of Victoria, Riipen addressed an issue that they faced personally as learners — the challenge of gaining relevant work experience, building a network of possible employers, and then demonstrating their skills to that network in order to find work that would help them start their careers. They were facing the graduation conundrum — You can’t get a job without experience, but you can’t get experience without a job.
Since inception in 2013, Riipen has expanded its reach internationally and has developed a state of the art technology platform that caters and provides significant competitive advantages for organizations and academic institutions while staying true to their original goal of supporting student development. Riipen has enabled 193,000+ students at 590+ post-secondary institutions and training providers to partake in applied learning with 31,000+ companies. All of this leads us to our mission: Eliminate Underemployment.
Our Hiring Process
Stage 1:
Application Received
Stage 2:
Internal Review