Work In Tech

ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their 🛠 repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting 🚀 started!

Hello 👋 Future ResQer!

ResQ is looking for a Sales Enablement Manager to join our sales team and help us take ResQ to the next level. As the team that manages our sales tech-stack, this is an exciting opportunity that provides high impact results. From a mission perspective, you will play a pivotal role by building out the tools that establish a replicable sales process across all channels.

We understand that joining a team is one of the most important choices you make, and adding a team member is one of the most important choices we’ll make. We want you to get to know us, and we want to understand how you approach problems, learn, and what motivates you.

We thrive on being transparent and we know Sales Enablement requires a certain interest and discipline, so we have included some questions to ask yourself to help you choose if this role is right for you at this specific time (if not, then let’s connect later!!)

Are you nodding your head with 🤩 excitement at the idea of:

• Owning our sales tech stack end-to-end

• Establishing and documenting the best practices of a replicable sales process

• Increasing the efficiency of our on-the-ground reps

• Working across marketing, revenue ops, and operations to deliver solutions across multiple teams

What you will do:

• Salesforce Administration🏆: Serve as the primary salesforce administrator, customize dashboards, workflows, reports, and automation to improve sales efficiency. Work with ResQ stakeholders to continuously refine CRM processes to align with evolving business goals. Train and support sales reps on Salesforce usage, and ensuring full adoption and efficiency.

• Tech Stack Management🛠️: Maintain relationships with sales technology vendors and manage contracts/renewals. Train the sales team on tool usage, ensure full adoption, and stay updated on new features. Oversee and manage platforms such as Salesforce, Gong, LinkedIn Sales Navigator, ZoomInfo / Apollo, Datalane, and Notion.

• Sales Reporting & Analytics 📈: Develop and manage sales dashboards and reporting tools to track key performance metrics. Analyze sales data to identify trends, bottlenecks, and opportunities for improvement. Work with Finance to refine forecasting and ensure sales insights drive business decisions.

• Sales Enablement & Training🫶: Regularly review Gong call recordings to identify coaching opportunities. Monitor sales process adoption and ensure alignment with training initiatives. Develop and deliver training programs on best practices, tools, and sales methodologies. Maintain and update sales playbooks, collateral, and email templates as the product and GTM strategy evolve.

• Cross-Department Collaboration💬: Work cross functionally with marketing, product, and customer success/onboarding on key initiatives including: email campaigns, lead routing, competitive intelligence, sales messaging, product updates, CS handoff, dashboards.

Who you are:
A sales enablement professional with at least 3+ years of experience in a high-growth startup, or expanding sales organization.

• Experience with a wide variety of enablement tools from CRM to contract capture, to rep outreach.

• Experience with vetting and implementing enablement tools and tech including

• 2+ years experience using Salesforce (SFDC)

How you will do it:

• A self-starter: You wake up, form a plan, and get going!

• Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and partners; taking risks, adapting and learning till you succeed; a mindset to persevere!

• Be open to feedback; listen, learn, and iterate. We’re all One Team!

• Live and breathe a customer-first mindset, one that cares deeply about the customer experience and sets new standards for service
  
  

What to expect as a candidate:
While we are never perfect, we have aimed to build a process that fosters fairness and helps to minimize bias, this includes structured processes and interviews. Our goal is that everyone interviewed has a positive experience, regardless of the outcome.

Stage 1️⃣ : Send us your resume and a note about how your story connects to ours. Feel free to focus on what you have learned rather than just a list of responsibilities. Tell us your story! We’ll aim to tell you quickly if it is not the right fit so you are always informed.

Stage 2️⃣ : Successful candidates will meet with our People and Talent lead. It will be standardized to keep things fair but also with enough room to show your uniqueness. We’ll communicate the salary range now for full transparency. If you like us and we also think there is a fit, we’ll invite you to the next stage.

Stage 3️⃣ : A virtual interview with our Head of Sales who will ask you more in depth questions about your experience and skills. Come with questions!

Stage 4️⃣: This stage will be a values interview with a few members of the ResQ team. We will get an understanding of what motivates you and how you work and align to ResQ’s values.

Stage 5️⃣: During this stage we will ask you to present a case study to our Head of Sales and BDR Manager. This interview will be in person at our NYC office and will be an opportunity for you to meet the team IRL! We will provide feedback, ask some more questions (who doesn’t love more questions…) and leave time for you to ask questions to our team.

Stage 6️⃣ : This is the final stage in the interview process and we will ask you to meet with our CEO, KJ. This will be an informal meeting and will give you an opportunity to learn more about ResQ’s vision and mission. KJ will also ask you some more questions and he will, of course, be able to answer any additional questions you might have.

Want to learn more? 👀 Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

We are spilling the Tea 🫖 on all things ResQ, click here if you want access to the inside scoop 💬 Tell your friends, because sharing 🫶 is caring 🧡

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ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!