Description

• Become the Subject Matter Expert (SME) for your product or application, as well as the customers who use it. Develop a good understanding of customer personas, market dynamics, and how the product addresses user needs and pain points. ·
• Stay aligned with divisional and company-wide goals, ensuring product initiatives are clearly mapped to strategic objectives and deliver measurable value. ·
• Champion the product and divisional strategy by effectively communicating how individual features and initiatives contribute to broader business outcomes. · Contribute to product strategy at both the product/application and divisional levels, offering insights that shape roadmaps and prioritization decisions.

• Identify and prioritize problems or opportunities using customer insights, data analysis, and a defined prioritization framework to ensure focus on the most impactful problems.
• Collaborate with stakeholders to explore and clearly define problems, desired outcomes, success metrics, and the scope of investment required for each initiative.
• Develop and maintain user personas to guide solution design and ensure alignment with real customer needs and behaviors.
• Partner with R&D and Design teams to evaluate solution options, break down initiatives or features into value-driven milestones, and ensure feasibility and alignment with strategic goals whilst being the voice of the customer.
• Validate outcomes by measuring whether delivered features meet customer needs and achieve the intended success metrics, iterating as needed.
• Ensure product documentation and monitoring are up to date, enabling transparency, knowledge sharing, and continuous improvement.

• Collaborate with cross-functional teams - including engineering, design, marketing, and customer success - to ensure new features and initiatives deliver maximum business value. ·
• Continuously evaluate customer feedback and usage data to identify opportunities for iteration, enhancement, or optimisation of existing features.
• Track and report on product/feature performance, clearly articulating how product outputs track against success metrics and contribute to divisional and broader business outcomes.

• 7+ years of related experience in a SaaS environment.
• University degree in Business, Engineering, Computer Science, or similar discipline/or equivalent.
• Must have successfully implemented AI into a SaaS product and brought it to market.
• Experience in B2B software.
• Evidence of your portfolio of products that you have brought to market.
• Demonstrated success in product management and experience with customer facing.
• Excellent verbal/written skills.
• Proven ability to learn and adapt.

• Health and Wellness Benefits: 100% paid by us for health, dental & vision from day one.
• Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.
• RRSP: Matching up to 2.5%
• Flexibility & trust – We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
• In the Office – You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!