As a Strategic Partner Manager, you play a critical role in the growth of Resolver. You’ll be responsible for the management of all aspects of our top tier customer accounts, including best in class account management and success, supporting and driving customer growth, managing revenue risk and analysing and driving product/ service requirement and utilisation.

Critically, you will have a deep understanding of customer challenges, product and service needs, and combined with a solutions-based approach and problem solving abilities, you will build key customer relationships whilst keeping our customers' business objectives in mind, identifying opportunities for cross sell and upsell of accounts.

Responsibilities:

Develop and execute strategic account plans for top-tier / enterprise customers
Develop and expand on strong relationships with key customer stakeholders, championing a “partnership” approach
Understand customer goals and align products/services to meet customer need
Primary point of contact for high-value customers
Run all customer renewals for Enterprise customers, and support CSMs on high growth target account renewals where applicable
Conduct in depth analysis of platform accounts to identify retention risks
Proactively address and mitigate identified risk with appropriate remediation plans, working with relevant business stakeholders as required
Collaborate with internal teams to align product and service delivery with customer expectation
Identify, manage and drive response to addressing emerging customer needs

Essential Qualifications and Experience:

2-5 years related experience working in a senior customer success role, managing top-tier / enterprise level customers,experience gained within a SaaS or client digital agency business advantageous
Exposure or knowledge of trust and safety, online harm, social media risk or PR risk highly advantageous
Strategic account management - proven track record in managing strategic accounts including experience with top-tier / enterprise level customers.
Sales and upsell experience - experience in identifying upsell and cross-sell opportunities with a track record of achieving revenue targets
Experience in a high initiative, high autonomy environment is critical for success; you are a resourceful problem-solver!
Passion for solving business problems using a blend of technology and human intelligence
You know the value of customer loyalty and can effectively anticipate needs, establish clear goals, and facilitate rapport
Experience with marketing automation tools an asset

Essential skills and competencies:

Strategic track record
Proactive
Passionate about solving business problems
Knows the value of customer loyalty

Benefits:

Our rewards are as unique as our culture, and we want to attract the best people and retain them.

Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision. We offer an excellent salary and benefits package which includes:

Market competitive pay rates based your skills and experience
Discretionary bonus scheme / commission scheme with payment based on revenue generated as a result of generated sales leads
33 days holiday including Bank Holidays
Critical Illness insurance
Life Insurance Cover
Healthcare Cash Plan / Healthcare, dental and vision plan
An attractive pension / 401k retirement plan scheme
Cycle to Work Scheme
Employee perks schemes offering discounts, rewards, giveaways and more
Mental health wellbeing portal and access to an in-house clinical psychologist
Support and provision of supplies to facilitate home working
Flexible working opportunities

Statement:

'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.

Resolver, a Kroll business is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

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