Technical Support Representative
ReadyMode
This job is no longer accepting applications
See open jobs at ReadyMode.See open jobs similar to "Technical Support Representative" Work In Tech.Readymode is a cloud-based all-in-one predictive dialer that intelligently connects call center agents with more leads in less time.
We are on a mission to “transform the way businesses communicate with their customers.” At Readymode, we live and breathe our Core Values, the 4 E’s - Empathy, Empowerment, Engagement and Excellence. We embody these at all times, whether that relates to our clients or teammates. Readymode is the place to be if you like to win and value a collaborative environment that will foster your growth.
Technical Support Representative
What You'll Do
- Provide technical support to end-users via phone, email and chat.
- Troubleshoot and resolve technical issues including VOIP/connectivity problems.
- Assist with setting up and configuring new accounts.
- Train new users to configure and use our software application.
- Collaborate with cross-functional teams to resolve issues.
- Help maintain knowledge base articles, FAQs, and troubleshooting guides to assist end-users and improve overall support efficiency.
- Use internal tools to document issues and unexpected errors.
- Ensure adherence to service level agreements (SLAs) and prioritize support requests based on impact and urgency.
- Coverage hours are 11:00 am - 7:00 pm PST.
- Other duties as required.
Required Qualifications/Experience
- Certificate/diploma in a technology field or one year of technical support experience.
- Strong interest in computers, software, and other technologies.
- Customer-centric mindset and positive attitude.
- Familiarity with troubleshooting issues in various versions of Microsoft Windows.
- Customer Service experience and great listening skills.
- Willingness to learn new processes and technologies.
- Excellent command of both spoken and written English and Spanish.
- Able to communicate efficiently and effectively.
- A desire to learn in a fast-paced environment.
The Perks and Benefits
- The tools you need to get the job done - company computer sent to you!
- Group RRSP matching
- A full benefits package that starts day 1
- Opportunity to participate in our Employee Stock Option Plan
- An education and training grant in your second year
- Work/life balance
- Remote and Flexible Work Opportunity
We are proud to be an equal opportunity workplace that is invested in building a culture that celebrates diversity and inclusion.
We appreciate your interest, please note due to the high volume of applications received, only short-listed candidates will be contacted. Thank you for your interest in Readymode!
This job is no longer accepting applications
See open jobs at ReadyMode.See open jobs similar to "Technical Support Representative" Work In Tech.