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Technical Product Manager



IT, Product
Posted on Thursday, June 13, 2024

Technical Product Manager

In this role, you will be leading the product strategy for Readymode’s current product and Readymode next generation, a cutting-edge contact center platform. As a Technical Product Manager, you will play a critical role in shaping the future of our auto dialer products. This position requires a unique blend of business and technical expertise. You will be responsible for managing both our legacy systems and our new product innovations.

What You'll Do

Product Leadership and Execution:

  • Lead the technical vision and strategy for our auto dialer products, ensuring alignment with the company’s goals and market needs.
  • Provide strong product leadership for both the legacy and new products.
  • Develop product strategy and owning initiatives to completion
  • Ensure effective communication of the product vision and strategy to the cross-functional teams to ensure product development and release goals are met.
  • Drive a customer-centric approach, advocating for user needs and experiences throughout the product lifecycle.

Product Strategy and Roadmap Planning:

  • Develop and communicate a cohesive product strategy aligned with company goals and market demands.
  • Drive the migration of key components of our product to the cloud, optimizing for performance and cost.
  • Conduct comprehensive market research to identify trends, customer needs, and competitive positioning.
  • Define and prioritize features based on business value and customer impact, using data from our loyalty and support teams.
  • Create and maintain a detailed product roadmap, outlining release schedules and key milestones.
  • Collaborate with stakeholders to gather input and feedback for refining and adjusting the roadmap.

Cross-Functional Collaboration:

  • Collaborate closely with engineering teams to harden our existing product, enhancing its reliability, scalability, and security.
  • Collaborate with marketing to develop effective product positioning, messaging, and go-to-market strategies.
  • Engage with sales teams to provide product training and support for successful launches.
  • Support all GTM teams with product knowledge including product enablement, training, and demos.

Product Development and Performance Analysis:

  • Define and document detailed product requirements, user stories, and acceptance criteria. Then transform initiatives into user stories that factor in risks, dependencies, requirements, etc.
  • Work closely with the development team throughout the product development lifecycle to ensure the successful execution of the product roadmap and identify risks for project timelines.
  • Conduct regular product reviews and provide feedback to ensure alignment with objectives.
  • Define and monitor KPIs to evaluate product performance.
    • Analyze customer feedback, market data, and usage metrics for continuous product improvement.
  • Measure and grow feature adoption to enhance new user/customer acquisition and retention efforts.

Required Qualifications/Experience:

  • Bachelor’s degree in a related field; MBA or equivalent experience is a plus.
  • Proven experience as a Technical Product Manager in tech or telecom
  • Extensive experience with agile development methodologies and proven ability to write effective technical requirements such as User Stories, Epics, and Use Cases
  • Demonstrated ability to lead cross-functional teams, especially engineering teams to drive key results.
  • Familiarity with Readymode’s technology stack
  • Strong analytical and strategic thinking skills.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to lead cross-functional teams and drive results.

The Perks and Benefits

  • The tools you need to get the job done - company computer sent to you!
  • Group RRSP matching
  • A full benefits package that starts day 1
  • Opportunity to participate in our Employee Stock Option Plan
  • An education and training grant in your second year
  • Work/life balance
  • Remote and Flexible Work Opportunity