Work In Tech

Tucows Domains is the world’s largest wholesale domain registrar, responsible for maintaining the health, neutrality, and openness of an important—but largely invisible part of the Internet: the domain name system (DNS).

As part of Tucows—one of the world’s largest Internet companies—Tucows Domains has a rich history of helping make the Internet better, operating globally under the Ascio, Enom, Hover and OpenSRS brands.

What's Next at Tucows

We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet! Today, over one thousand people from over 20 countries are part of our team.

If this sounds exciting to you, join the herd!

As a Product Designer at Tucows, you'll join a hardworking design team that believes that we > me. You'll own the end-to-end design process from discovery to the solution and build modern interfaces for websites and control panels. Our ideal candidate is someone who can transform complexity into intuitive experiences that delight and help people accomplish their tasks.

Your team will build the next generation interface that enables our customers to navigate our brand new hosting product with ease. Through close collaboration with customers and our teams you will gain deep insight into the goals, challenges and needs of resellers as they run their businesses and offer services to their clients. You will immerse yourself in their world, empathizing with their experiences, and be their champion for success.

In partnership with the broader product and design organization, you will explore the interdependencies and intersections across our product lines understanding where hosting fits into our experiences. With a deep understanding of the hosting experience, you will be a critical part of the team, helping to define the long term vision and supporting the PDE function to deliver on an outstanding user experience that elevates our connection to our customers and delivers delight at every stage of their interaction with us.

Approaching with an iterative mindset, you will validate assumptions, and continuously refine the experience based on reseller feedback and data-driven insights. Your goal is to deliver a modern, user-centric product that simplifies and streamlines the reseller journey, fosters loyalty, and drives business growth.

You will be a passionate advocate for our customers, collaborating cross-functionally to rally teams around a shared vision and ensure a consistent, thoughtful experience across all touchpoints.

You will:

• Work with Product Managers, Engineers, UX Researchers, and other Designers to build modern, intuitive, and accessible interfaces and user experiences.
• Map user flows, create wireframes, and design informed product features.
• Partner cross functionally to test prototypes and hypotheses with our end-users and champion for their needs.
• Partner with Engineers to ensure what we ship matches what we craft.
• Make informed decisions by translating quantitative and qualitative insights into design solutions that balance user needs and business objectives.
• Facilitate discovery workshops and present ideas and insights to cross-functional partners.
• Maintain design consistency by working with our design system (and help us expand and evolve it).
• Be proactive about improving the user experience of our products.
• Champion for accessibility and building for diverse audiences.

About you:

• Previous experience in product design & UX for a B2B product or experience.
• You’re comfortable with some ambiguity and have a love of solving the complex.
• Speaking and presenting come naturally, you can easily articulate your thoughts, share process and ideas to reach alignment within the team.
• You have a positive personality and an outstanding ability to form productive relationships within an organization.
• Proficient with Figma (of course).

Bonus Points

• Experience and understanding of web hosting concepts and terminology
• Familiarity with control panel interfaces and/or hosting products (e.g., cPanel, Plesk)
• Knowledge of domain management and DNS basics

The base salary range for this position is $95,900 - 106,500 USD for US residents OR $85,000 - $94,400 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.