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Manager, Engineering Operations, Wavelo

RANK Software

RANK Software

Posted on Thursday, June 20, 2024

Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

What's New at Tucows

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

About the opportunity

As an Operations Manager, you will oversee Wavelo’s daily operations, ensuring efficiency, effectiveness, and scalability as we grow. This role is crucial in ensuring the resilience and continuous operation of our services, even in the face of disruptions. The ideal candidate will be a strategic thinker with a knack for optimizing processes, leading teams, and implementing systems that enhance productivity and customer satisfaction.

To succeed in this position, you ideally have an aptitude for picking up new technologies, are a strong problem-solver and can keep a cool head and steady hand during significant incidents.

Job Duties

  • Manage and optimize operational processes and workflows to increase efficiency
  • Lead, motivate, and support a diverse team within a fast-paced environment, setting and tracking performance objectives.
  • Monitor KPIs and prepare detailed performance reports.

Knowledge, Skills and Abilities

  • Deep knowledge of software development methodologies and engineering practices.
  • Excellent written communication skills, able to distill complex technology scenarios into clear and easy-to-understand decisions, actions and consequences.
  • Proficient in project management software and tools, with a strong skills for technology and experience in process improvement.
  • A strong problem solver who effectively applies problem analysis methodologies.
  • Strong documentation skills to create standard operating procedures and reports.
  • Commitment to staying current with industry trends and innovations.

Qualifications Required

  • Proven experience as an Operations and/or Engineering Manager.
  • Strong knowledge of IT Service Management (ITSM) practices
  • Demonstrated ability to manage and prioritize multiple projects and tasks.
  • Excellent leadership, communication, and interpersonal skills.Job description here

The base salary range for this position is $137,000.00 - $152,000.00 USD for US residents OR $123,000.00-$137000.00 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.