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Senior Product Manager, Reseller Experience

RANK Software

RANK Software

Posted on Thursday, June 13, 2024

Tucows Domains is the world’s largest wholesale domain registrar, responsible for maintaining the health, neutrality, and openness of an important—but largely invisible part of the Internet: the domain name system (DNS).

As part of Tucows—one of the world’s largest Internet companies—Tucows Domains has a rich history of helping make the Internet better, operating globally under the Ascio, Enom, Hover and OpenSRS brands.

What's Next at Tucows

We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet! Today, over one thousand people from over 20 countries are part of our team.

If this sounds exciting to you, join the herd!

The Role

As a Senior Product Manager for the Reseller Experience, you will craft a cohesive experience for our resellers across all our products and services. Your team will build the next generation interface that enables our customers to navigate our portfolio of products (hosting, email, certificates, and domains) along with shared features and services (support, notifications, onboarding, and dashboards). As the product matures, you’ll be a leader in developing how we develop our PLG motions and provide exceptional customer experiences.

Through close collaboration with customers, prospects and customer-facing teams, you will gain deep insight into the goals, challenges and needs of resellers as they run their businesses and offer services to their clients. You will immerse yourself in their world, empathizing with their experiences, and be their champion for success.

In partnership with the broader product organization, you will explore the interdependencies and intersections across our product lines, identifying opportunities for harmonization. With a deep understanding of the reseller experience, you will define the long term vision and strategic roadmap for a unified control panel that supports and elevates our brand.

Approaching with an iterative mindset, you will validate assumptions, and continuously refine the experience based on reseller feedback and data-driven insights. Your goal is to deliver a modern, user-centric platform that simplifies and streamlines the reseller journey, fosters loyalty, and drives business growth.

You will be a passionate advocate for our customers, collaborating cross-functionally to rally teams around a shared vision and ensure a consistent, thoughtful experience across all touchpoints. Your ability to balance strategic thinking with hands-on execution will be instrumental in driving meaningful impact and transforming the reseller experience.

Job Duties

  • Listen to your internal and external customers, prospects, support, and sales teams tell their story and advocate for them in what you build
  • Own the product lifecycle including: product research, market research, competitive analysis, roadmap development, iterative product development, and product launches
  • Translate product strategy into detailed requirements by collaborating with design and engineering
  • Partner with your product team to define requirements, prioritize work, and refine the backlog
  • Define, track, analyze, and report on success metrics
  • Collaborate with your peers across all functions to successfully launch and grow your product

Qualifications Required

  • Experience crafting and supporting a long-term vision while delivering iteratively to test your vision
  • Excellent ability to use qualitative and quantitative data sources to advise decision-making
  • Experience collaborating with other teams to build alignment across the organization
  • Experience working very closely with engineering and design teams to deliver products iteratively
  • Experience coordinating and prioritizing against time, scope, and resources
  • Excellent ability to communicate vision, roadmap, and requirements at all levels of the organization
  • Experience leading cross-cutting products with multiple stakeholders
  • Experience working with SCRUM or other agile methodologies

Bonus Points

  • Prior experience in wholesale, domains, and or web development industry
  • Prior experience building tools for or working with resellers and/or digital agencies
  • Prior experience with growth or PLG initiatives #LI-NA1

The base salary range for this position is $131,200 - $145,800 USD for US residents OR $113,600 - $126,200 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.