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Senior Agile Delivery Manager

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Toronto, ON, Canada
Posted on Friday, March 31, 2023
Senior Agile Delivery Managers pursue success for their clients & teams, removing impediments and creating high-performing teams to achieve business outcomes. They are responsible for end-to-end delivery, ensuring the team is delivering demonstrable value on every iteration. Reporting to a Program Director, they work with the Tech, Quality, Product, Creative, and Client Partners, to not only deliver products and services, but also evolve and improve our current processes.A Senior Agile Delivery Manager manages scope and schedules with an Agile-centric approach to prioritization and value delivery. They own the process, adhere to Rangle's Agile engagement methodologies, and are knowledgeable about the effective processes and steps needed to execute the delivery of a digital project successfully.

Details about your role

  • Drive & influence organizational Digital maturity, advocating shipping early and using a Lean-Agile mindset
  • Comprehend the client's motivations, goals, and perspectives from the viewpoint of individual stakeholders within the organization as well as the broader company
  • Decipher and synthesize the client's organizational and reporting structure, pain points, business goals, and shifting priorities
  • Provide visibility through regular reporting, and communicate progress and risks at both the sprint and overall project level
  • Demonstrate consulting expertise by strategically leading and navigating crucial conversations
  • With internal, cross-disciplinary teams:
  • Serve as the first point of escalation for the team promptly escalating risks and issues to the Account Team and/or senior management
  • Resource projects; forming well-balanced, cross-functional, high-performing teams, taking into account team member’s developmental needs/aspirations in addition to client outcomes
  • Take ownership and accountability for delivery across one or more engagements, managing scope and schedules with an Agile approach to prioritization and value delivery
  • Leverage a scalable qualitative and quantitative approach to risk management, identifying risks early, providing high visibility on impact and urgency against project milestones, and determining timely, necessary action(s)
  • Actively provide feedback, guidance, and coaching to members of the delivery team, in collaboration with their people managers, to level-up team members and ensure appropriate feedback loops are in place to address performance issues
  • Proactively create SMART mitigation plans and demonstrate the ability to consistently communicate and problem solve with stakeholders to close issues
  • Determine and improve morale through team health checks and team norms while guiding the group toward meeting their objectives/goals and leverage their soft skills, empathy and approachability, to gain trust in one-on-one and team environments
  • Create and optimize an environment where the team can focus on delivering outcomes by having processes in place to maintain awareness of acute and chronic pain points
  • With the Accounts team:
  • Onboard new people to the team, determine new team members (highlighting skills and capabilities needed) and Offboard existing team members when needed
  • Provide regular updates to the Accounts team with early attention given to potential risks
  • Contribute to resource planning by outlining outstanding work for every project
  • Give feedback on how to improve existing delivery and operation processes
  • Actively collaborate with a cross-functional account team to fulfill Account strategies
  • Responsible for providing oversight and forecast needs for the management of project budgets and for prompt review and approval of client invoices
  • Actively identify opportunities for expansion and align Rangle consulting and new business activities (with Client Partners, strategists, etc.)
  • With the Quality team:
  • Actively drive clarity on quality strategy for engagements leveraging the Quality practice, to ensure alignment within the team and with client stakeholders
  • Acts as a catalyst for change and improvement in performance and quality by having and defining clear Quality principles for the team
  • Foster a Quality-first mentality by choosing the right levels and types of testing, knowing who is responsible for what, and collaboratively (internally and for the client) defining quality software
  • With the Delivery team:
  • Actively contributes to the Community of Practice, growing and leveraging a refined toolkit of best practices, collaboration tools, techniques, and activities
  • Contribute to the recruitment and selection of team members (both technical and non-technical positions)

What you bring to the team

  • 7+ years in Agile delivery roles (either Scrum Master or Agile Coach) and have demonstrated leadership and 2-3 years experience in a consulting role
  • Has worked in Scrum, Kanban and other Agile frameworks
  • Exceptional knowledge of Lean-Agile principles and methodologies, with an ability to put them into practice
  • Risk management with proven ability to establish approaches which continuously mitigate external and internal risks
  • Excellent communication skills with proven ability to communicate with internal and external stakeholders at all levels
  • Proven ability to demonstrate accountability to external and internal stakeholders
  • Able to recognize and mediate conflict between parties at all levels, with both the team and with external stakeholders working with the team
  • Quality-first mentality
  • Able to clearly articulate vision and purpose, and ensure goals are well-defined for the team
  • Strong ability to leverage various reporting matrixes that provide project insight
  • Able to recognize and mediate conflict between parties at all levels, with both the team and with external stakeholders working with the team
  • Kindness, compassion, focus, drive, curiosity and thirst for learning new things
  • Nice to have certifications: PMI, PMP, ACP, CSM, SAFe or LeSS
  • Nice to have Bachelor’s degree in Information Systems, or related equivalent
Headquartered in Toronto, Canada, is changing how our clients innovate. We take great ideas and apply strategy, design, and technology to bring them to life. Rangle is a scale-up that began as a leading modern JavaScript shop, and has transformed into a digital consultancy that partners with enterprises to create modern digital experiences AND the digital engine to efficiently evolve and scale them. Working directly with clients’ teams, Rangle’s experts help shape the way leading companies deliver and evolve their digital products and experiences.
While focusing on doing the right thing, we adopt an atmosphere of creativity, belonging, and fun. Ranglers are curious, brave, kind, and innovative. Together we build experiences that make an impact on the world. Come join us.
Rangle is an equal opportunity employer committed to creating a safe, diverse and inclusive environment. We encourage qualified applicants of all backgrounds including ethnicity, religion, disability status, gender identity, sexual orientation, family status, age, nationality, and education levels to apply. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

This job is no longer accepting applications

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