About RamSoft

Join RamSoft, a leader in cloud-based medical imaging software with nearly 30 years of innovation in radiology. We are dedicated to delivering award-winning, workflow-driven solutions that help healthcare providers around the world offer faster, high-quality patient care. As a Product Manager, you will play a pivotal role in shaping the future of our medical imaging platform and driving initiatives that improve patient outcomes through technology and innovation.

Key Responsibilities

1. Provide first-level technical support for hardware, software, and network-related issues via phone, email, or in person.
2. Assist with user account management, including creating, updating, and deactivating accounts, resetting passwords, and supporting multi-factor authentication (MFA).
3. Set up, configure, and maintain laptops, desktops, peripherals, and mobile devices.
4. Install and update approved software applications and ensure systems are properly patched and secured.
5. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and VoIP configurations.
6. Document support requests, troubleshooting steps, and resolutions in the IT ticketing system.
7. Maintain and update IT knowledge base articles and assist in tracking IT assets and inventory.
8. Collaborate with IT team members on projects, system rollouts, and process improvements.
9. Follow IT security protocols and report potential incidents to maintain compliance and data protection.

Qualifications

1. Currently enrolled in a Computer Science, Information Technology, or related program.
2. Basic understanding of operating systems (Windows, macOS, Linux) and networking concepts.
3. Familiarity with productivity tools such as Microsoft 365, Google Workspace, or similar platforms.
4. Knowledge of ticketing systems (e.g. Jira, Baton and Saleforce) is an asset.
5. Strong analytical and problem-solving skills with attention to detail.
6. Excellent communication and customer service skills.
7. Eagerness to learn new technologies and work collaboratively in a team environment.

Key Competencies

1. Technical Aptitude: Ability to troubleshoot and resolve basic IT issues efficiently.
2. Customer Focus: Approachable and patient when assisting users at all technical levels.
3. Collaboration: Works well within a team and supports colleagues when needed.
4. Adaptability: Comfortable learning new tools and technologies in a dynamic environment.
5. Accountability: Takes ownership of assigned tasks and follows through to completion.

Benefits of the Role

1. Hands-on experience with enterprise IT systems and tools.
2. Mentorship and exposure to real-world IT operations and projects.
3. Opportunity to develop technical, problem-solving, and communication skills.