Work In Tech

About us

Join RamSoft (www.ramsoft.com), a collaborative and innovative SaaS medical software company that is developing and selling novel cloud and cloud-native RIS/PACS software platforms for radiologists worldwide. We’re a global business with 200+ employees located worldwide, and we are growing quickly.

Location: US/Canada

Role Summary

The Client Services Specialist is a dual-function role combining technical support expertise with product specialization. As a frontline representative of RamSoft, this role handles inbound support cases related to software configuration, usage, and troubleshooting, while also playing a key role in delivering product demonstrations and advanced application support. This role acts as a subject matter expert across multiple customer touchpoints — helping drive adoption and gather and provide valuable feedback to the Product team.

This position requires occasional travel (up to 30%) for customer training, onsite support, and trade show participation.

Key Responsibilities

Technical Support & Issue Resolution

• Respond to inbound customer support cases via phone, email, and remote access tools.

• Troubleshoot and resolve software configuration, performance, and usability issues.

• Document support inquiries, resolutions, and actions within the case management system.

• Collaborate with Engineering, QA, and Product for advanced troubleshooting and issue escalation.

• Support ticket handoff with complete technical and business context.

Product Demonstrations & Training

• Lead virtual and in-person product demonstrations tailored to various customer personas (e.g., clinical, admin, technical).

• Deliver onboarding and follow-up training sessions for new and existing customers.

• Facilitate hands-on sessions for product education during implementation or upgrades.

• Represent RamSoft at trade shows, webinars, and customer-facing events.

Application Expertise & Escalated Support

• Serve as an escalation point for advanced application usage issues.

• Support internal enablement and product readiness for new releases or features.

• Assist Customer Success Managers and Sales Engineers by providing deep product insight when needed.

Product Feedback & Usability Insights

• Gather structured customer feedback during support interactions, trainings, and demos.

• Collaborate with Product Managers to validate feature needs, usability concerns, and enhancement requests.

• Participate in feature design and UAT (user acceptance testing) cycles.

Market Intelligence & Representation

• Represent the product at industry trade shows and conferences, delivering demos and gathering market insights.

• Maintain a strong understanding of industry trends, customer pain points, and competitive offerings.

Required Qualifications

• Associate’s or Bachelor’s degree in healthcare, IT, or related discipline.

• 3–5 years of experience in technical support, client services, product training, or presales roles.

• Exceptional troubleshooting, communication, and interpersonal skills.

• Customer empathy and experience managing challenging conversations.

• Ability to work in fast-paced, cross-functional teams.

• Willingness to travel up to 30% for training, demos, and events.

Preferred Qualifications

• Experience with RamSoft products is a bonus and differentiator.

• Experience supporting or demonstrating healthcare IT systems (RIS/PACS, EMR, HL7, DICOM).

• Familiarity with cloud-based applications, remote support tools, and CRM platforms (e.g., Salesforce).

• Prior experience conducting product demos, virtual trainings, or trade show presentations.

• Radiology or clinical background is an asset.

Success Metrics

• Ticket resolution speed and quality (FCR, CSAT).

• Product training completion and satisfaction rates.

• Demo-to-conversion success in collaboration with Sales.

• Feature feedback quality and usability contributions.

• Support deflection through education and enablement.

Why Join RamSoft

At RamSoft, we’re transforming healthcare through innovative, cloud-native imaging solutions. As a Client Services Specialist, you’ll help ensure our customers are empowered, supported, and confident — whether they're implementing our software, exploring its capabilities, or troubleshooting challenges. We offer a collaborative environment, flexible work options, and the opportunity to directly impact patient care through better technology.